What is better Microsoft Dynamics 365 or SugarCRM? There are lots of CRM Software products out there right now. The best way to find out which product fits your needs best is to compare them side by side. For instance, here you can assess Microsoft Dynamics 365 and SugarCRM for their overall score (9.2 vs. 8.9, respectively) or their user satisfaction rating (96% vs. 100%, respectively).
You can also review their capabilities and pricing stipulations and other useful data below. When matching products make sure to check their corresponding capabilities and mark their differences to get a clearer picture of both deals. Similarly, keep in mind to check non-core issues like security, backup, ease-of-use, and customer support.
People who don't have much time or would like to get a CRM Software suggestion from our experts might want to investigate these top choices for this year: Salesforce CRM, Freshsales, HubSpot Smart CRM.
Cloud-based CRM and ERP applications powered by cutting-edge technology, such as AI and machine learning. Includes modules for marketing, sales, service, finance, operations, and commerce. Provides a 360-degree view of your organization to uncover real-time insights that drive better business outcomes.
SugarCRM offers 3 payment plans, including an enterprise pricing and ultimate plan for larger businesses. Note that all plans require an annual subscription. Read more about the details, and decide plan fits you best:
Sugar Professional ($40 per user/month)
Sales automation and forecasting
Support automation
Marketing lead management
Reporting and dashboard
Call center automation
SugarCRM mobile
15 GB Storage
Cloud or on-premise deployment
Unlimited studio customizations
Support for MySQL and SQL Server-On site
Unlimited online support
Sugar Enterprise ($65 per user/month)
All features from the professional plan
Revenue line item level opportunity tracking forecasting
Product level quotes
Advanced workflow
Role-based views
SQL –Based reporting access
Support for Oracle and DB2-On site
60 GB Storage
Sugar Ultimate ($150 per user/month)
24×7 support
Assigned technical account manager
250 GB Storage
Up to 5 sandbox instances that are available on demand
SugarCRM integrates with the following business systems and applications:
Campaign Monitor
Constant Contact
HubSpot
MailChimp
Zapier
Zendesk
HappyFox
Olark Live Chat
LiveOps
CloudAgent
WhosOn
SyncApps
CloudHub
HootSuite
Pardot
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BancVue, Hildrup, Sim University, Nucleus Research
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
SugarCRM is a software tool that enables businesses to develop and maintain high-quality customer relationships and use innovative features to monitor performance.
It may not always be enough to simply compare Microsoft Dynamics 365 and SugarCRM against one another. Although reliable features, cost and customer reviews are all important and should be taken into account when making a final decision, you should also pay attention to the recognition and awards claimed by every solution. Frequently a less known software may turn out to be an excellent choice that was a winner of many SaaS awards such as our Exceptional Customer Support Award which proves that despite smaller market popularity it’s a worthy rival to the services that dominate the market.
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