What is better MiContact Center or HappyFox Chat? If you’re experiencing a hard time selecting the best Customer Support Software product for your situation, try to compare the available software and determine which service offers more advantages. In particular, here you can assess MiContact Center (overall score: 7.8; user rating: N/A%) vs. HappyFox Chat (overall score: 8.1; user rating: 100%) for their overall performance.
You can also see which one provides more functions that you need or which has better pricing plans for your current situation. Having a clear table to compare their features will significantly increase the likelihood of getting the best product for your company. Look closely at other areas of the software like if it’s easy to use, adaptability, scalability, and pricing terms.
At this time, the most significant solutions in our Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:
Outbound dialing and campaign management
Quality monitoring and call recording
Workforce management
Third-Party Contact Center Applications
Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.
These solutions include:
Customer Relationship Management
Presence and chat engines
Social media monitoring
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
No Customer Support Software will be able to cover all the requirements of a specific team. Even though core functionalities of MiContact Center and HappyFox Chat should matter you should also thoroughly study the integrations offered by every app. Quote frequently you will already be working with other types of SaaS software in your company and it’s definitely wiser to select products that integrate well with one another. That way you will be able to ensure an effortless transfer of information between your teams and apps, which can considerably reduce time spent on migrating between one app and the next.
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