What is better Medallia or Ameyo? To make sure you find the most useful and productive Customer Support Software for your firm, you have to compare products available on the market. For instance, here you may match Medallia’s overall score of 6.8 against Ameyo’s score of 7.6. You may also compare their general user satisfaction: Medallia (98%) vs. Ameyo (96%).
What’s more, you can assess their pros and cons feature by feature, including their terms and conditions and rates. By comparing products you are improving your chances to pick the right software for your company. It goes without saying you must understand your unique needs to realize which software addresses those needs.
We are aware that not all people have enough time to scrutinize dozens of different services, so we created a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
Ameyo provides out-of-the-box integration with leading CRM solutions to deliver real-time connectivity and save time. Companies can improve contact management and enable full functionality in their desktop. Ameyo extends the power of customer experience through integrations with industry leaders such as Salesforce, SugarCRM, Freshdesk, Microsoft Dynamics, Zendesk and ZOHO.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Acer, GE Financial Services, Flipkart.com
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Ameyo offers omnichannel customer experience and contact center solutions in the cloud and on-premises.
You shouldn’t expect only a broad set of useful tools and flexible pricing packages from a well-known Customer Support Software. Almost as important as key features is a top-notch customer support. You want to ensure that in a situation where you have any questions about Medallia or Ameyo, or you run into a problem, or maybe you’ll want to request a certain change or functionality useful to your business you can rely on a responsive and helpful customer support. Check out if solutions such as phone support, tickets or live chat are provided. What is more, it’s a significant advantage if you can profit from personal training or at the very least a knowledge base you can use.
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