What is better ManageEngine ServiceDesk Plus or Venn? If you’re having a hard time choosing the right Customer Support Software product for your company, we suggest that you do a comparison of the available software and determine which one offers more positive aspects. In particular, here you can examine ManageEngine ServiceDesk Plus (overall score: 8.7; user rating: 100%) vs. Venn (overall score: 8.0; user rating: 97%) for their overall performance.
You can even see which one provides more functions that you need or which has better pricing plans for your current budget. Using a clear table to match their features will significantly boost the odds of obtaining the appropriate product for your company. Pay attention to other aspects of the software like if it’s easy to use, adaptability, scalability, and pricing terms.
Those of you who don't have much time or want a Service Desk Software suggestion from our team might want to try out these top choices for this year: Freshservice, LiveAgent, Zendesk.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
Venn Software is workplace solution for organizations to improve security, privacy, and compliance without dealing with the complexity and cost of using legacy VDI and DaaS infrastructures.
Every time you select a solution that you believe will be an actual asset for your company you shouldn’t only limit yourself to what experts have to say about it. Quite frequently personal experience with the software may be different, depending on specific preferences and needs. That’s why in our reviews we also give our User Satisfaction Rating for each software to give you a quick impression of how real users of ManageEngine ServiceDesk Plus and Venn rate their experience with the product. Our system is based on complex analysis of product mentions on other websites, social media as well as blogs, so you will get a full and reliable landscape of what other people think about each software. In this example ManageEngine ServiceDesk Plus has a total satisfaction rating at 100% while for Venn 97% of people say they had an enjoyable experience with it.
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