Freshservice

NOAWARDS
YET
Pricing:
Starting from $245
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Automated patch management
- Automated scanning to identify missing patches
- Third-party application patching
- Automated vendor patch download
- Automated patch deployment
- Cross-platform support
- Operating Systems patching
- Applications patching
- Patch testing & approval
- Automated patch testing
- Patch repository / database
- Ready-to-deploy patches
- Software deployment
- Service pack deployment
- Flexible deployment policies
- Customizable installation windows
- User notifications
- Post-deployment action/s
- Automatic power on computers on the LAN/WAN
- Endpoint evaluation
- Endpoint remediation
- Patch compliance
- System health policy setting
- Patch compliance monitoring
- Auditing
- Reporting & analytics
- Dashboarding
- Query report
- Patch management reports
- Role-based administration
- Endpoint scanning
- Vulnerability scanning
- Application security
Pricing Info
Pricing Info
Free Edition (Up to 25 computers)
- Suitable for SMBs
- Fully functional
- Up to 25 computers
Professional Edition (Suitable for computers in LAN)
- Annual subscription – US$245 to US$17,995
50-5,000 computers - Perpetual subscription – US$612 to US$44,987
50-5,000 computers
Includes:
- Patch Windows, Mac & Linux
- 3rd party patch management
- Service pack deployment
- Patch management reports
- Role-based administration
Enterprise Edition (Suitable for computers in WAN)
- Annual subscription – US$345 to US$27,590
50-5,000 computers - Perpetual subscription – US$862 to US$68,975
50-5,000 computers
Includes:
- Distribution server for bandwidth optimization
- Server application patch management
- Antivirus definition updates
- Test and approve patches
- Two-factor authentication
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
YKK, The University of Georgia, Richmond Association of Realtors
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An automated, cross-platform patch management software that provides businesses with a single interface for all patch management tasks.
Company Email
sales@manageengine.com
Contact No.
Company's Address
4141 Hacienda Drive,
Pleasanton, CA 94588
USA
ManageEngine Patch Manager Plus Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Basic Ticketing
- Self Service Portal
- Knowledge Base
- Intelligent Automation Tools
- CMDB
- SLA Management
- Scheduler
- Agent Collision
- Service Catalog
- Contract Management
- Asset Reporting
- Basic Reporting
- Advanced Reporting
- Enterprise Reporting
- Portal Customization
- Widgets
- MSP Plugin
- Unlimited Mailboxes
- Custom Mailbox
- Domain Mapping
- IP Whitelisting
- Time Tracking
- Announcements
- Satisfaction Surveys
- Incident Management
- Problem Management
- Change Management
- Release Management
- Multiple Portal Languages
- Multiple SLA Policies
- Multiple Business Hours
- Customizable Agent Roles
- Priority Matrix
- Round Robin
- 1 Free Custom SSL
- Integrated Game Mechanics
Pricing Info
Freshservice offers four plans for modern enterprises. It has a 21-day free trial where you access all its features. You can start your free trial of Freshservice here.
The pricing plans available for the software are:
Starter – $19/agent/month, billed annually ($29/agent/month)
- 1,000 orchestration transactions per month per account
- Incident management
- Knowledge base
- Self-service portal
- SLA management
- Workflow automator
- Orchestration
- Access controls starter
- Analytics starter
- Multiple portal languages
- Custom SSL
- Marketplace apps
- Mobile apps
Growth – $49/agent/month, billed annually ($59/agent/month)
- 2,000 orchestration transactions per month per account
- Service catalog
- Asset management (100 free assets)
- Purchase order management
- Employee onboarding
- Portal customization
- MSP mode
- Multiple SLAs
- Business rules
- Approval workflows
- Business hours
Pro – $99/agent/month, billed annually ($119/agent/month)
- 5,000 orchestration transactions per month per account
- Problem management
- Change management
- Release management
- Project management
- Software license management
- Contract management
- Alert management
- Analytics pro
- Access controls pro
- Team dashboards
- IP range restrictions
Enterprise – By quote
- 20,000 orchestration transactions per month per account
- Sandbox
- Audit logs
- HIPAA Compliance
- Dedicated customer success manager
- Freddy Virtual Agent on MS Teams with 2,000 suggestions per month per account (Beta)
- Freddy Agent Assist (Beta)
Integrations
Native Integrations
- Salesforce
- Sugar CRM
- Capsule
- FreshBooks
- Atlassian Jira
- Harvest
- Google Apps
- Google Calendar
- Google Analytics
- Google Contacts
- Gmail Gadgets
- Google Hangouts
- Google Drive
- LogMeIn Rescue
- HelpOnClick
- iContact
- Zoho CRM
- Snap Engage
- Nimble
- Shopify
- FetchFlow
- Knowlarity
- MailChimp
- Campaign Monitor
- Highrise
- Olark
- Constant Contact
- WorkFlowMax
- SurveyMonkey
- Dropbox
- Screenr
- PivotalTracker
- Zapier
- Batchbook
- Amazon Web Services
- Bomgar
- Box
Third party Integrations
- Userlike
- Magento
- Woo Themes
- OneSky
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
American National Bank, Battery Giant, Rubik
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Company Email
support@freshservice.com
Contact No.
Company's Address
311 California St.
San Francisco, CA, 94104
USA
Freshservice Comparisons
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When you select a solution that you think will work best for your team you shouldn’t only pay attention to what reviewers have to say about it. In many cases individual experience with the software will vary, depending on your own preferences and work processes. This is why in our reviews we also offer our User Satisfaction Rating for every service to give you an immediate impression of how actual users of ManageEngine Patch Manager Plus and Freshservice estimate their experience with the product. Our system is built around advanced analysis of product mentions on other sites, social media and blogs, so you will get a full and credible picture of what other clients think about each solution. In this example ManageEngine Patch Manager Plus got a total satisfaction rating at 97% while for Freshservice 97% of users express they had a positive experience with it.
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