Freshdesk Omni
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Client portal
- Collaborative workspace
- Employee portal
- Employee profiles
- File management
- Ideation
- Knowledge base
- Learning management
- Online forums
- Partner portal
- Single Sign On
- SSL security
Pricing Info
Pricing Info
Magentrix is available in two pricing plans for its product. You may schedule a demo to learn more about its solutions and features. All of Magentrix’s plans are billed annually.
Partner Relationship Management (PRM)
Enterprise – starts from $999/month
- Up to 1,000 partner users
- 5 employee teams
- 1GB record storage
- 5GB file storage
Elite – starts from $1,499/month
- Up to 1,000 partner users
- 10 employee teams
- 2GB record storage
- 10GB file storage
Customer Success
Enterprise – starts from $699/month
- Up to 1,000 partner users
- 5 employee teams
- 1GB record storage
- 5GB file storage
Elite – starts from $999/month
- Up to 1,000 partner users
- 10 employee teams
- 2GB record storage
- 10GB file storage
Employee Collaboration
Enterprise – starts from $350/month
- Minimum of 10 employee users
- 1GB record storage
- 5GB file storage
Elite – starts from $1,500/month
- Minimum of 50 employee users
- 2GB record storage
- 10GB file storage
Integrations
Integrations
- Salesforce
- Dynamics CRM
- MailChimp
- Moneris
- SnapEngage
- Zapier
- Esna
- Twilio
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sodexo, Artisan Infrastructure, Aquion Energy, NIP Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Magentrix is an intuitive social networking platform where you can share resources, communicate, and collaborate. It has onboard CRM capabilities by integrating with Salesforce and Microsoft Dynamics CRM and supports e-learning and custom intranet portal functions.
Company Email
sales@magentrix.com
Contact No.
Company's Address
180 West Beaver Creek Road.,
Richmond Hill, Ontario,
L4B-1B4 Canada
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Below are Freshdesk Omni’s key features:
- Freddy AI
- Web widget
- Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
- Self-service customer portal
- Multilingual knowledge base
- Multilingual CSAT
- Chatbots
- Unified agent inbox
- Conversation switch
- Proactive support journeys and campaigns
- Ticketing
- Administrator capabilities
- Contacts and accounts management
- APIs
- Curated and custom reports
- Standard, custom, and real-time dashboard
- Role-based access control
- Single sign-on
Pricing Info
Freshdesk Omni is currently offered in the following pricing plans:
Growth – $29/agent/month if billed annually ($35 if billed monthly)
- Web widget
- Messaging channels
- Self-service customer portal
- Knowledge base
- Chatbots
- Unified agent inbox
- Proactive support journeys and campaigns
- Agent collision detection
- Custom agent status
- Collaboration – Threads and tasks
- Customizable contact, conversation and ticket properties
- Customer 360
- APIs
- Curated and custom reports
- Standard real-time dashboard
- Role-based access
- Single sign-on
Pro – $69/agent/month if billed annually ($79 if billed monthly)
- Everything in Growth
- Bring Your Own Channel (BYOc)
- Bring Your Own Telephony (BYOT)
- Multilingual knowledge base
- Article versioning
- Full portal customization
- Community forums
- Multilingual conversations
- Ticket templates
- Canned forms
- Dynamic ticket fields
- Advanced custom fields
- User targeting
- Multilingual CSAT
- Business hours (global, multiple, group specific)
- Assignment (Intelliassign, round robin, load balanced)
- Multiple SLA policies
- Parent-child ticketing
- Dynamic email notifications
- Multiple products
- Collaborators
- Custom objects
- Custom real-time dashboards
- Agent availability dashboard
Enterprise – $109/agent/month if billed annually ($125 if billed monthly)
- Everything in Pro
- Freddy AI
- Self-service approval workflow
- Flexible knowledge base hierarchy
- Agent shifts
- Out-of-office scheduler
- Sandbox for ticketing
- Audit logs
- Skill-based assessment
- Custom object analytics
- JWT authentication
- Allowed domains
- IP whitelisting
- HIPAA
- PCI compliance
Integrations
Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:
- Google Calendar
- Google Analytics
- Google Contacts
- Slack
- Microsoft Teams
- MailChimp
- Shopify
- Freshsales
- Freshsales Suite
- Kanban Board
- Atlassian Jira Plus
- Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BEL USA, NAVBLUE, JUPITER
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
Company Email
sales@freshworks.com
Contact No.
Company's Address
Freshworks, Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
USA
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Almost as crucial as features and user support responsiveness are pricing packages offered by Magentrix and Freshdesk Omni. While cost should not be the only aspect it’s surely an important thing to think about. You should try to find a flexible pricing package that can be matched with your company size and easily scaled up if your business expands. Be sure that you don’t opt for plans that include extra functionalities that you won’t use and always make an effort to get in touch with the vendor directly because big companies can usually benefit from more affordable prices. You should also try out a free trial or demo of every service to spend at least some time using it. It’s a valuable experience that doesn’t need you to invest any money and offers a reliable overview of what it feels like to work with Magentrix and Freshdesk Omni.
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