Salesforce Service Cloud
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Contacts Management
- Sales Management
- Multiple Sales Workflows
- Tasks Management
- Task Categorization
- Scheduling
- Schedule Sharing
- Email Client Integration
- Reports & Statistics
- Revenue Reports
- Daily & Weekly Reports
- Sales Rankings
- Cost, Discounts, & Margins
- Data Import & Export
- Tagging & Grouping
- Custom Fields
- Search Function
- Filter Setting Saving
- Winning/Losing Sales Reasoning
- Document Templates
- Sales Prognoses
- Goals & Results Sheets
- Intelligent Sales Funnel
- Virtual Assistant
- Automatic Email Filtering
- Data Extraction from Statistical Office
- Post-Sales Tasks & Templates
- Automatic Client Assessment
- Contacts Widget
- Internal Chat Room
- Mobile Apps
Pricing Info
Pricing Info
Livespace offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and choose the best plan for your business:
Base – $19.00/user/month or $16.15/user/month/annual billing
- 3GB Storage
- 100 Emails Daily per User
- 1 Email per User
- Email Scheduling
- Email Support
Automation – $39.00/user/month or $33.15/user/month/annual billing
- 8GB Storage
- 300 Emails Daily per User
- 3 Emails per User
- Email Scheduling
- Email & Live Support
- Automated Email & Task Workflows
- Automatic Client Scoring
- Team Management
- User Access & Permissions Settings
- Email Tracing
- Online Support & Implementation
- Paid Basic Customization
Enterprise – $65.00/user/month or 15% discount/annual subscription
- 30GB Storage
- 900 Emails Daily per User
- 10 Emails per User
- Email Scheduling
- Email, Online, & Live Support
- Automated Email & Task Workflows
- Automatic Client Scoring
- Team Management
- User Access & Permissions Settings
- Email Tracing
- Online Support & Implementation
- Dedicated Support with Technical Support Access
- Paid Extended Customization
All packages are also available in two-year subscription plans. A 25% discount is applicable.
Integrations
Integrations
Livespace provides its clients access to its API which allows them to connect with any of their pre-existing or additional tools. The following are a few examples of applications that can be connected to the CRM platform:
- Sales Manago
- iPresso
- Landingi
- Google Chrome
- pl
- IMAP
- Dropbox
- iCal
- Highrise
- Olark
- Datera
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BPR Interactive Agency, Tomo Group Interactive, Kerris Group Interactive Agency
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Livespace is an innovative, new generation CRM that paves the way for intelligent sales and client support.
Company Email
support@livespace.io
Contact No.
Company's Address
1 Mokotowska Street, XII’th Floor
00-640 Warsaw
Poland
Livespace Comparisons
Popular Livespace Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Computer Telephony Integration (CTI)
- Record types
- Lead-contact account management
- Files
- Salesforce identity
- Roles and permissions
- Snap-ins for live agent chat
- Social customer service pro
- Knowledge
- Work order management
- Service console
- Customer community
- Chatter
- Community starter
- Email integration with Outlook
- Advanced case management
- Customer account portal
- Custom page layouts
- Standard success Plan
- Asset management
- Omni-channel supervisor
- Field service dispatch
- Service contracts and entitlements
- Developer Sandbox
- Unlimited online training
- Activity feed
- Developer Pro Sandbox
- Topics and recommendations
- Data and file storage
- Order management
- Omni-channel routing
- Case auto-assignment
- Service analytics app
- Social customer service starter pack
- Product tracking
- Case milestone tracker
- Unlimited custom applications
- Google Apps integration
- Custom profiles
- AppExchange app integration
- Offline access
- Lightning App builder
- Case escalation rules and queues
- Web services API
- Opportunity tracking
- Workflow and approval automation
- Web and email case capture
- Task management
- Customizable reports and dashboards
- Case email auto-response
- Advanced reporting features
- Salesforce mobile app
- Email templates
Pricing Info
Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually.
Essentials – $25/user per month
- Chatter
- Salesforce mobile app
- Files
- Topics and recommendations
- Case auto-assignment
- Web and email case capture
- Case email auto-response
- Case escalation rules and queues
- Lead-contact account management
- 1 Service console app per org
- Basic omni-channel routing
- Omni-channel supervisor
- Knowledge (read only)
- Knowledge (read-write)
- Computer Telephony Integration (CTI)
- Phone
- Social Customer Service
- Live agent chat (limited functionality)
- Next best action
- Help center
- Customizable reports and dashboards
- Opportunity tracking
- Task management, activity feed
- Email integration with Outlook
- Google Apps integration
- Custom profiles and page layouts
- Lightning App builder
- AppExchange app integration
- Email templates
- Data and file storage per user
- Limited Lightning flow automation
Professional – $75/user per month
- All Essentials plan features except phone, live chat, and help center, plus:
- Service orders
- Service contracts and entitlements
- Work order management
- Asset management and product tracking
- Unlimited custom applications
- Developer Sandbox
- 2 Roles and permissions per org
- 3 Record types per object
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Web services API – $25/user/month
- Developer Pro Sandbox
Enterprise – $150/user per month
- All Essentials and Professional plan features except phone, plus:
- Service console apps
- Advanced case management
- Advanced reporting features
- Offline access
- Web services API
- Lightning flow automation (unlimited)
- Roles and permissions
- Record types (per object)
- Salesforce identity
- Workflow approval
Available add-ons:
- Knowledge (read-write) – $75/user/month
- Chat (live agent) – $75/user/month
- Developer Pro Sandbox
- Full Sandbox
Unlimited – $300/user per month
- All Enterprise plan features, plus:
- Knowledge (read-write)
- Chat (live agent)
- Developer Pro Sandbox
- 1 Full Sandbox per org
- 24/7 Support and configuration services
Integrations
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
- Autotask
- ConnectWise
- JIRA
- Salesforce Service Cloud
- ServiceNow
- Zendesk
- Oracle Service Cloud
- Freshdesk
- Freshservice
- Desk.com
- Help Scout
- Cherwell Software
- Wrike
- SugarCRM
- Microsoft Dynamics CRM
- Zoho CRM
- Netsuite
- Autotask
- Close.io
- ConnectWie
- Infusionsoft
- Pipedrive
- HubSpot CRM
- Oracle Sales Cloud
- Base CRM
- CustomerGauge
- Act! Essentials
- Sap Hybrid Cloud for Customers
- Sage CRM
- Bullhorn
- Maximizer CRM
- Insightly
- Microsoft Dynamics GP
- Microsoft Dynamics AX
- QuickBooks
- Freshbooks
- Taxify
- Sage Intacct
- Sage 200
- Tipalti
- Plaid
- Shopify
- Volusion
- Ecwid
- Bigcommerce
- Magento
- Etsy
- Woocommerce
- Weebly
- SAPAnywhere
- Epages
- Oracle Eloqua
- Marketo
- HubSpot Marketing
- Act-On
- MailChimp
- Mailjet
- Allbound
- Autopilot
- Constant Contact
- Kissmetrics
- Facebook Lead Ads
- Campaign Monitor
- iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
Company Email
info@salesforce.com
Contact No.
Company's Address
Salesforce Tower, 415 Mission Street, 3rd Floor
San Francisco, CA 94105
USA
Salesforce Service Cloud Comparisons
Popular Salesforce Service Cloud Alternatives
It may not always be sufficient to simply compare Livespace and Salesforce Service Cloud with one another. Although specific functionalities, pricing and customer reviews are all crucial and should be taken into account when making a final decision, you should also pay attention to the recognition and awards claimed by every software. In many cases a less popular software may turn out to be an amazing choice that was a winner of many B2B awards such as our Exceptional Customer Support Award which proves that despite lesser market popularity it’s a worthy contender to the services that rule the market.
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