LiveAgent
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Ticket Management
- Universal inbox
- Ticketing
- Hybrid ticket stream
- Automated ticket distribution
- Rules
- Time Rules
- Responsibility
- Departments
- Tags
- Service-Level-Agreement (SLA)
- Business hours
- Contact groups
- Contacts
- Agents
- Companies
- Contact fields
- Ticket fields
- SPAM filters
- Pause
- Filters
- Notes
- Ticket/Customer insights (CRM)
- Canned messages (Macros)
- Predefined answers
- Attachments
- Email notifications
- Agent collision detection
- Agent ranking
- Contact forms
- Contact form gallery
Live Chat
- Real-time chat
- Proactive chat invitations
- Chat button gallery
- Chat invitation gallery
- Chats overview
- Chat history
- Online visitors
- Chat distribution
- Real-time typing view
Social
Reporting
- Analytics overview
- Performance report
- Agent ranking overview
- Department report
- Tag reports
- SLA Compliance report
- SLA Log report
- Agent availability
- Agent report
- Channel report
Support Portal
- Customer portal
- Knowledgebase
- Forum
- Feedback & Suggestions
Gamification
- Gamification
- Rewards & Badges
- Levels
- Benchmarks and Leaderboards
Multilingual
- 39 translations available
- Language adaptable widgets
Pricing Info
Pricing Info
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
The following plans are available:
Free: – $0
- 7 days ticket history
- 1 Incoming email acc.
- 1 Outgoing email acc.
- 1 Chat button
- 1 Custom filter/agent
- Customer portal
- Knowledge base
- White Glove Setup
Small Plan: $9/agent/month
- 1 Incoming email account
- 1 Outgoing email account
- 1 Live chat button
- Chat satisfaction surveys
- 1 API key + integration
- Knowledge base
- Customer Service
- White Glove Setup
Medium Plan: $29/agent/month
- Everything in Small plan
- Call center support
- 10 departments
- Interactive voice response
- Product training
- Custom domain hosting
- 20 Event rules
- 10 Time rules
- 5 SLA levels
Large Plan: $49/agent/month
- Everything in Medium plan
- 1 Whatsapp account
- 30 departments
- Multi-Knowledge base
- Senior account manager
- 2 Knowledge bases
- 100 Event rules
- Time report
- 10 SLA levels
- Audit log
Enterprise: $69/agent/month
- Includes all features from the Large plan
- Dedicated key account manager
- Priority support
- Assisted Whatsapp integration
- Custom billing setup
- Scheduled release management
- Service review call and reports
- Up to 40 custom roles
- Multileveled knowledge base
- Assisted channels integration
Integrations
Integrations
LiveAgent supports over 195+ integrations including all major services, such as:
- Slack
- Shopify
- Pipedrive
- AWeber
- GetResponse
- MailChimp
- 2Checkout
- Braintree
- MagentoGo
- Opencart
- PrestaShop
- 3dcart
- Shopify
- CS-Cart
- Bigcommerce
- Actinic
- Fortune 3
- Volusion
- CoreCommerce
- X-Cart
- Adobe Business Catalyst
- Wordpress
- Joomla
- Drupal
- Weebly
- Wix
- GoDaddy
- SquareSpace
- Web.com
- Express Engine
- Highrise
- Nicereply
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Huawei, BMW, Yamaha, O2, Airbus and Nascar
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
Company Email
Contact No.
Company's Address
616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
LiveAgent Comparisons
Popular LiveAgent Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Proactive Chat
- Groups and Segments
- Default Replies
- Visitor Profiles
- Custom Attributes
- Real-Time Tracking
- Tags
- Customization
- API
- White Labels
- Assign Alerts
- Default Replies
- Email Marketing
- Custom Templates
- Cold Emails
- Real-Time Interaction
- Targeted Auto-Messages
- Triggers
- Auto-Management
- Dynamic Forms
- Drag-and-Drop Capacity
- Statistics & Analytics
- “What If” Scenarios
- Traffic analytics
- Sales reporting
- API
- Action Management
- Activity Monitoring
- Activity Tracking
- Auto-Responders
- Automatic Notifications
- Automatic Reminders
- Campaign Segmentation
- Chat
- Client Database
- Communication Management
- Contact Database
- Custom Fields
- Custom Forms
- Customer Segmentation
- Drag & Drop Interface
- Drip Email Marketing
- Email Distribution
- Email Templates
- Email Tracking
- Event Triggered Actions
- Feedback Management
- Instant Messaging
- Market Segmentation
- Monitoring
- Real Time Data
- Role-Based Permissions
- SMS Marketing
- Social Network Marketing
- Summary Reports
- Tags & Keywords
- Tracking Features
- Visitor Tracking
- eCommerce Integration
- CRM
- Dynamic Page content
- Knowledge base creation
Pricing Info
The price of the system is proportional to the number of unique users in the database. It is structured as follows:
- Less than 500 users, Basic Plan: $29, Premium Plan: $35
- 500-750 users: Basic Plan: $39, Premium Plan: $47
- 750-3000 users: Basic Plan: $59, Premium Plan: $71
- 3000-4000 users: Basic Plan: $69, Premium Plan: $83
- 4000-5000 users: Basic Plan: $89, Premium Plan: $107
- 5000-8000 users: Basic Plan: $105, Premium Plan: $126
- 8000-10250 users: Basic Plan: $119, Premium Plan: $143
- 10250-15000 users: Basic Plan: $139, Premium Plan: $167
Integrations
User.com integrates with the following systems and applications:
- Slack
- Shopify
- Magento
- WordPress
- Twilio
- Zapier
- PrestaShop
- Squarespace
- Salesforce
- Drupal
- Segment.io
- BigCommerce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Live Chat and Marketing Automation platform businesses use to attract and engage customers in real time, and to provide an outstanding customer experience.
Company Email
Contact No.
Company's Address
Ul. Jasna 10 lok. 200
Warszawa, 00-013
Poland
User.com Comparisons
Popular User.com Alternatives
Every time you compare various Customer Support Software products you shouldn’t just analyze their features list and offered pricing packages. Consider that the service must be adjusted to your requirements and team so the more flexible their offer the better. Learn which platforms are supported by LiveAgent and User.com and be certain you will get mobile support for whatever devices you use in your company. It may also be a good idea to examine which languages and geographies are supported, because this may be a critical factor for many firms.
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