LiveAgent
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Ticket Management
- Universal inbox
- Ticketing
- Hybrid ticket stream
- Automated ticket distribution
- Rules
- Time Rules
- Responsibility
- Departments
- Tags
- Service-Level-Agreement (SLA)
- Business hours
- Contact groups
- Contacts
- Agents
- Companies
- Contact fields
- Ticket fields
- SPAM filters
- Pause
- Filters
- Notes
- Ticket/Customer insights (CRM)
- Canned messages (Macros)
- Predefined answers
- Attachments
- Email notifications
- Agent collision detection
- Agent ranking
- Contact forms
- Contact form gallery
Live Chat
- Real-time chat
- Proactive chat invitations
- Chat button gallery
- Chat invitation gallery
- Chats overview
- Chat history
- Online visitors
- Chat distribution
- Real-time typing view
Social
Reporting
- Analytics overview
- Performance report
- Agent ranking overview
- Department report
- Tag reports
- SLA Compliance report
- SLA Log report
- Agent availability
- Agent report
- Channel report
Support Portal
- Customer portal
- Knowledgebase
- Forum
- Feedback & Suggestions
Gamification
- Gamification
- Rewards & Badges
- Levels
- Benchmarks and Leaderboards
Multilingual
- 39 translations available
- Language adaptable widgets
Pricing Info
Pricing Info
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
The following plans are available:
Free: – $0
- 7 days ticket history
- 1 Incoming email acc.
- 1 Outgoing email acc.
- 1 Chat button
- 1 Custom filter/agent
- Customer portal
- Knowledge base
- White Glove Setup
Small Plan: $9/agent/month
- 1 Incoming email account
- 1 Outgoing email account
- 1 Live chat button
- Chat satisfaction surveys
- 1 API key + integration
- Knowledge base
- Customer Service
- White Glove Setup
Medium Plan: $29/agent/month
- Everything in Small plan
- Call center support
- 10 departments
- Interactive voice response
- Product training
- Custom domain hosting
- 20 Event rules
- 10 Time rules
- 5 SLA levels
Large Plan: $49/agent/month
- Everything in Medium plan
- 1 Whatsapp account
- 30 departments
- Multi-Knowledge base
- Senior account manager
- 2 Knowledge bases
- 100 Event rules
- Time report
- 10 SLA levels
- Audit log
Enterprise: $69/agent/month
- Includes all features from the Large plan
- Dedicated key account manager
- Priority support
- Assisted Whatsapp integration
- Custom billing setup
- Scheduled release management
- Service review call and reports
- Up to 40 custom roles
- Multileveled knowledge base
- Assisted channels integration
Integrations
Integrations
LiveAgent supports over 195+ integrations including all major services, such as:
- Slack
- Shopify
- Pipedrive
- AWeber
- GetResponse
- MailChimp
- 2Checkout
- Braintree
- MagentoGo
- Opencart
- PrestaShop
- 3dcart
- Shopify
- CS-Cart
- Bigcommerce
- Actinic
- Fortune 3
- Volusion
- CoreCommerce
- X-Cart
- Adobe Business Catalyst
- Wordpress
- Joomla
- Drupal
- Weebly
- Wix
- GoDaddy
- SquareSpace
- Web.com
- Express Engine
- Highrise
- Nicereply
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Huawei, BMW, Yamaha, O2, Airbus and Nascar
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
Company Email
Contact No.
Company's Address
616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
LiveAgent Comparisons
Popular LiveAgent Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Guidance to reach your target
- Adaptive task generation
- Adaptive reminders
- Get questions after calls
- Integrated with iOS
- Built for iPhone, iPad, iPad Pro
- Take notes with Apple pencil
- Click, swipe & Voice-to-text
- Call with Salesbox
- Track communication
- Facetime
- iMessage
- Adaptive & dynamic sales processes
- Multiple sales processes
- Missing opportunities prediction
- Real-time insights
- Customisable standard reports
- Collaborate on opportunities, accounts and contacts
- Share tasks, leads & reports
- Get notified in real-time
- Share meeting notes in real-time
- Search LinkedIn for accounts
- Search Facebook for contacts
- Post on Facebook to get leads
- Post on LinkedIn to get leads
- MailChimp emails to get leads
- See your personal records
- Compete with colleagues
- Encourages to reach targets
- Task & lead management
- Pipline management
- Account & contact management
- Appointment management
- Document management
Pricing Info
Salesbox offers three enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:
SUPER – $35/user/month ($30 when billed annually)
- Full Sales Feature Suite
- Free Support
- Free Training
ULTRA – $70/user/month ($60 when billed annually)
- All features from the SUPER package
- Custom Fields
- Multi Relations
- Advanced Search
- Personal Dashboards
- Outlook & Gmail Email Plugins
- Salesbox API Access
ULTIMATE – $100/user/month ($90 when billed annually)
- All features from the ULTRA package
- Marketing Atomation to get Automatic Leads
- Account & Contact Call Lists
- LeadBoxer Integration
- MailChimp Integration
- LinkedIn Integration
- Facebook Integration
Integrations
Salesbox CRM integrates with the following business tools and applications:
- Google Contacts
- Google Tasks
- Google Calendar
- Google Drive
- Google Docs
- Google Mail
- MS Contacts
- MS Tasks
- MS Calendar
- OneDrive
- OneDrive for Business
- Office365
- Outlook
- Office365 Mail
- Dropbox
- MailChimp
- Maestrano.com
- Leadboxer
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Rezon AB, iMachinesGroup
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Salesbox CRM is the predictive CRM and mobile CRM for those that want to be successful in sales.
Company Email
Contact No.
Company's Address
Vattugatan 1,
111 52 Stockholm,
Sweden
Salesbox CRM Comparisons
Popular Salesbox CRM Alternatives
Every time you pick a software that you are sure will work best for your company you shouldn’t simply pay attention to what experts have to say about it. In many cases individual experience with the app may change, depending on specific goals and work processes. This is why in our reviews we also offer our User Satisfaction Rating for each app to give you an immediate overview of how real users of LiveAgent and Salesbox CRM evaluate their experience with the app. Our system is built around advanced analysis of product mentions on other sites, social media as well as blogs, so you are going to obtain a full and reliable picture of what other customers think about each app. In this case LiveAgent got a total satisfaction rating at 99% while for Salesbox CRM N/A% of users express they had a positive experience with it.
Page last modified