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Compare Rising Star Reviews vs. LiveAgent

Comparing LiveAgent and Rising Star Reviews, you can easily see which CRM Software product is the more suitable choice. This guarantees that your enterprise can select the most productive and efficient software. You can examine the specifics, including available tools, prices, plans offered by each vendor, offer stipulations, etc. We also let you evaluate their general scores to know which one looks to be more beneficial for your firm. LiveAgent has 9.7 points for overall quality and 99% rating for user satisfaction; while Rising Star Reviews has 8.0 points for overall quality and 100% for user satisfaction. Similarly, you can also check which software company is more dependable by sending an email inquiry to both vendors and see which one replies sooner. If you would like to quickly find the best Help Desk Software according to our review team we recommend you check out the following services: Zendesk, Salesforce Essentials, Freshdesk.
Compare

Rising Star Reviews

VS

LiveAgent

VS

Rising Star Reviews screenshot LiveAgent screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

9.5 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

99% ?

Pricing

Pricing

$20

$9

Price Scheme

Price Scheme

Monthly payment Monthly payment | One-time payment
Full Review

Full Review

General Description

General Description

Rising Star Reviews is a simple, easy to use customer review platform that helps you gather reviews and other feedback from real customers.
LiveAgent is the winner of our 2017 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.
Quick Links
Customer Support

Customer Support

Phone Live Support
Ticket
Cost Details

Cost Details

Rising Star Reviews offer a single SMB and enterprise pricing plan for only $20 a month. The plan includes:

  • Automated Email Requests
  • Star Rating System
  • Negative Review Management
  • Publish to Review Sites
  • Integrations

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $9 per agent

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29 per agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $39 per agent/month

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Supported Integrations

Supported Integrations

Rising Star integrates with a large number of business systems and applications, including prominent names such as:

  • Yelp
  • Google
  • Facebook
  • TripAdvisor
  • Angie’s List
  • Zillow

 

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter
Available Languages

Available Languages

English English
Contact Address

Contact Address

616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
Popular Clients

Popular Clients

SolidTrust Pay, X-Cart, Random Solutions, E.ON
Company Email

Company Email

info@RisingStarReviews.com support@ladesk.com
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Features

Features

Rising Star Reviews FEATURES

  • Automated Email Requests
  • Star Rating System
  • Negative Review Management
  • Publish to Review Sites
  • Integrations

LiveAgent FEATURES

Ticket Management
  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery
Live Chat
  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view
Social
  • Twitter
  • Facebook
Reporting
  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report
Support Portal
  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions
Gamification
  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards
Multilingual
  • 39 translations available
  • Language adaptable widgets
Pricing Page

Pricing Page

Learn more about Rising Star Reviews pricing Learn more about LiveAgent pricing
Client Types

Client Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Phone No.

Phone No.

+1-888-659-6550
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QUICK LINKS

QUICK LINKS

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Both LiveAgent and Rising Star Reviews were reviewed by a panel of independent B2B experts who carried out a full study of all key elements of every solution. Their total rating was prepared with unique SmartScore system which gives an individual partial score to each component like: main functionalities, client support, mobile support, security, user satisfaction as well as reviews in other media. We realize useful features are not the only aspect essential to a business so we do our best to pay attention to all sides of a product prior to calculating its final score.