LiveAgent
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Ticket Management
- Universal inbox
- Ticketing
- Hybrid ticket stream
- Automated ticket distribution
- Rules
- Time Rules
- Responsibility
- Departments
- Tags
- Service-Level-Agreement (SLA)
- Business hours
- Contact groups
- Contacts
- Agents
- Companies
- Contact fields
- Ticket fields
- SPAM filters
- Pause
- Filters
- Notes
- Ticket/Customer insights (CRM)
- Canned messages (Macros)
- Predefined answers
- Attachments
- Email notifications
- Agent collision detection
- Agent ranking
- Contact forms
- Contact form gallery
Live Chat
- Real-time chat
- Proactive chat invitations
- Chat button gallery
- Chat invitation gallery
- Chats overview
- Chat history
- Online visitors
- Chat distribution
- Real-time typing view
Social
Reporting
- Analytics overview
- Performance report
- Agent ranking overview
- Department report
- Tag reports
- SLA Compliance report
- SLA Log report
- Agent availability
- Agent report
- Channel report
Support Portal
- Customer portal
- Knowledgebase
- Forum
- Feedback & Suggestions
Gamification
- Gamification
- Rewards & Badges
- Levels
- Benchmarks and Leaderboards
Multilingual
- 39 translations available
- Language adaptable widgets
Pricing Info
Pricing Info
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
The following plans are available:
Free: – $0
- 7 days ticket history
- 1 Incoming email acc.
- 1 Outgoing email acc.
- 1 Chat button
- 1 Custom filter/agent
- Customer portal
- Knowledge base
- White Glove Setup
Small Plan: $9/agent/month
- 1 Incoming email account
- 1 Outgoing email account
- 1 Live chat button
- Chat satisfaction surveys
- 1 API key + integration
- Knowledge base
- Customer Service
- White Glove Setup
Medium Plan: $29/agent/month
- Everything in Small plan
- Call center support
- 10 departments
- Interactive voice response
- Product training
- Custom domain hosting
- 20 Event rules
- 10 Time rules
- 5 SLA levels
Large Plan: $49/agent/month
- Everything in Medium plan
- 1 Whatsapp account
- 30 departments
- Multi-Knowledge base
- Senior account manager
- 2 Knowledge bases
- 100 Event rules
- Time report
- 10 SLA levels
- Audit log
Enterprise: $69/agent/month
- Includes all features from the Large plan
- Dedicated key account manager
- Priority support
- Assisted Whatsapp integration
- Custom billing setup
- Scheduled release management
- Service review call and reports
- Up to 40 custom roles
- Multileveled knowledge base
- Assisted channels integration
Integrations
Integrations
LiveAgent supports over 195+ integrations including all major services, such as:
- Slack
- Shopify
- Pipedrive
- AWeber
- GetResponse
- MailChimp
- 2Checkout
- Braintree
- MagentoGo
- Opencart
- PrestaShop
- 3dcart
- Shopify
- CS-Cart
- Bigcommerce
- Actinic
- Fortune 3
- Volusion
- CoreCommerce
- X-Cart
- Adobe Business Catalyst
- Wordpress
- Joomla
- Drupal
- Weebly
- Wix
- GoDaddy
- SquareSpace
- Web.com
- Express Engine
- Highrise
- Nicereply
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Huawei, BMW, Yamaha, O2, Airbus and Nascar
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
Company Email
support@liveagent.com
Contact No.
Company's Address
616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
LiveAgent Comparisons
Popular LiveAgent Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
CRM Essentials
- Contact Management
- Deal Management
- Opportunities Management
- Multi-Pipeline Support
- Saved Filters
- Data Import and Export
- Call Logging
- Meeting Note-Taking
CRM Customization
- Custom Form Fields
- Custom Filter Options
- Custom Folders
Productivity and Automation
- Email Logging Automation
- Email Tracking
- Email Link Tracking
- Follow-Up Automation
- Bulk Updating
- Merging Contacts
- Native Mobile Applications
Email Campaigns
- Bulk Messaging
- Personalization
- HTML Templates Importing
- Campaign Analytics
Administrative Tools
- Permission Settings
- Custom User Roles
Integrations
- Gmail Chrome Extension
- Google Hangouts Integration
- Google Calendar Integration
- Google Drive Integration
- Zapier Integration
- API Capabilities
Pricing Info
NetHunt CRM offers paid subscription plans for businesses of all sizes. These are all bundled depending on how extensive you need your CRM platform to be. In case you are not yet ready to commit to their paid plans, the vendor offers a 14-day free trial for your convenience.Basic Plan – $24/user per month (annual subscription)/ $30/user per month (monthly subscription)
Business Plus – $48/user per month (annual subscription)/ $60/user per month (monthly subscription)
Enterprise Plan – $99/user per month (annual subscription)/ $125/user per month (monthly subscription)
Integrations
NetHunt directly integrates with:
- Gmail
- Google Contacts
- Google Drive and Shared Drive
- Google Calendar
- Google Meet
- Google Hangout
- LinkedIn and Sales Navigator
- Intercom
- Facebook Messenger
- Data Studio
- Zapier
NetHunt CRM also comes with an API tool that allows integration with a wide variety of third-party applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A versatile and affordable SaaS product that reinforces your Gmail account and Google Apps with the essential customer relationship management features. The platform includes CRM essentials like contact and opportunity management modules. NetHunt CRM is ideal for small startups and growing businesses with its affordable pricing plans and packages.
Company Email
sales@nethunt.com
Company's Address
Irynynska St, 5/24
Kyiv, Kyyiv 01034
Ukraine
NetHunt CRM Comparisons
Popular NetHunt CRM Alternatives
If you are still having second thoughts about which service will be best in your case it may be a sound idea to analyze each service’s social metrics. Such metrics are quite often a way to see how popular a given solution is and how extensive is its online presence.For instance, if you check LiveAgent LinkedIn page you’ll learn that they are followed by 923 people. In case of NetHunt CRM the volume of followers on their LinkedIn page is 89.
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