What is better JustCall or Salesforce Service Cloud? Getting the perfect Customer Support Software product is all about cross-checking numerous solutions and figuring out the top software for your specific needs. Our unique algorythm will give you an instant look at the general rating of JustCall and Salesforce Service Cloud. For total quality and performance, JustCall scored 9.2, while Salesforce Service Cloud scored 9.6. On the other hand, for user satisfaction, JustCall earned 90%, while Salesforce Service Cloud earned 97%.
Below you can also check their functionalities, terms, plans, etc. to see which application will be more appropriate for your needs. An important feature to check is whether the app lets you to toggle on/off permissions on different types of users to protect any confidential corporate data.
We did our best to prepare reviews of all popular Business Phone Systems services that you can find out there, but among all the ones we reviewed these three deserved our special attention: Axon Virtual PBX, Comcast Business VoiceEdge®, RingCentral.
JustCall offers Standard and Premium plans that meet the needs of different users. Check out the details for each plan, and select the best one for your company:
Standard – $25/user/month
1 Local Phone number
1 Team Member
Call Tracking
Call Recording
Call Forwarding
Call & SMS Analytics
Call Notes & Ratings
SMS & MMS Inbox
Voicemail Drop
IVR (Phone Tree/Call Menu)
Business Hours
Appointment Scheduler
Unlimited Integrations
Email & Chat Support
Note: Purchasing an annual subscription for the Standard Plan charges you only 11 months, with the 12th month free.
Premium – $50/user/month
All Features of Standard Plan +
Auto Dialer
SMS Bots
Salesforce Integration
API & Webhook Access
Call Monitoring
Call Barging
Call Whispering
Bulk SMS Campaigns
SMS Automation & Triggers
Advanced Integrations
Custom Workflows
Post Call Surveys
Training & Onboarding
Priority Support
For customers with custom requirements, contact the vendor for a quote-based plan.
JustCall integrates with the following business systems and applications:
ActiveCampaign
amoCRM
Agile
Capsule
Close.com
Copper
Dropbox
Engagebay
Freshdesk
FreshSales
Front
Gong
Google Calendar
Google Contacts
Groove
HelpScout
Helpwise
HubSpot
InfusionSoft
Intercom
Kustomer
Less Annoying CRM
Microsoft Outlook
Nimble
OnePageCRM
Ontraport
Pipedrive
Podio
re:amaze
Recruitee
Salesforce
Slack
Synchroteam
Vtiger CRM
Zapier
Zendesk
Zoho
Zoho Desk
Zoho Phone Bridge
Zoho Recruit
Zendesk Sell
Outreach
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A phone system that allows you to make and receive calls using local phone numbers in 58 countries. Ideal for remote and co-located businesses serving international clients, it lets sales and support teams track and log calls and messages automatically. Moreover, it automates repetitive tasks to optimize productivity.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
All the data, information and reviews that we provided in this analysis were collated from official company websites, promotional resources available online, real-life experience from real clients as well as our own hands-on use of every service by an expert. We do our best to comprehensively test each app, as a result we not only examine it internally, but we also match our findings with experiences of other people from the SaaS community.
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