JitBit HelpDesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Mobile Help Desk
- Two-Way Email Integration
- POP3/IMAP/SMTP
- Ticketing Management
- Secure Web-Based Interface
- Customer Support Request Tagging
- File Attachment Support
- Asset Management
- Canned Responses
- Knowledge Base
- Help Desk Automation
- Team Mailbox
- Reporting Options
- SSL Encryption
- Real-Time Updates
- Multilingual Support
Pricing Info
Pricing Info
JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades. On-Premise HelpDesk Ticketing System Pricing:Small – $1699
- Supports Up to 10 Agents
- Free Upgrades Within 1 Year
- Perpetual License
Company – $3499
- Supports Up to 20 Agents
- Free Upgrades Within 1 Year
- Perpetual License
- Native iOS and Android Applications
- API, SAML
Enterprise – $4999
- Supports an Unlimited Number of Agents
- Free Upgrades Within 1 Year
- Perpetual License
- Native iOS and Android Applications
- API, SAML
- Source Codes
- GIT-Access to Latest Code Updates
- Expedited Support
SaaS Help Desk PricingFreelancer – $29/month (billed monthly) or $24.92/month (billed annually)
- Supports 1 Agent
- 500MB Storage Space
- Upgrade/Downgrade Anytime
Startup – $69/month (billed monthly) or $59.25/month (billed annually)
- Supports Up to 4 Agents
- 1GB Storage Space
- Native iOS and Android Applications
- Upgrade/Downgrade Anytime
Company – $129/month (billed monthly) or $108.25/month (billed annually)
- Supports Up to 7 Agents
- 5GB Storage Space
- Native iOS and Android Applications
- Personal Domain
- Downloadable Backups
- Upgrade/Downgrade Anytime
Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)
- Supports Up to 9 Agents ($29/extra agent)
- Unlimited Storage Space
- Native iOS and Android Applications
- Personal Domain
- Downloadable Backups
- CDN
- Option to Hide JitBit Branding
- Expedited Support
- HIPAA Compliance
- BAA
- Upgrade/Downgrade Anytime
Integrations
Integrations
JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:
- JIRA
- Outlook
- Exchange
- Dropbox
- Slack
- Github
- Hipchat
- Bitbucket
- Zapier
- Google Drive
- Azure Active Dirctory
- Trello
- Harvest
- Asana
- Wordpress
- Visual Studio Online
- Azure DevOps/TFS/Visual Studio Online
- Highrise
- GitLab
- Basecamp
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, HP, and ESPN
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A robust help desk application designed to help users track support tickets and emails in the most efficient way possible. The platform uses machine learning technology to streamline support request monitoring and automate repetitive back-office tasks. A simple, clutter-free interface ensures easier navigation and improved productivity for customer support agents.
Company Email
support@jitbit.com
Contact No.
Company's Address
Jitbit LP
101 Rose Street South Lane
Edinburgh, EH2 3JG
United Kingdom
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Universal Inbox
- Twitter/Facebook
- Live chat window
- Phone
- Community discussions
Case management
- Case filters and business rules to organize priorities and queues
- Escalation and case tracking
- Labels and notes for sorting
Support Center
- Custom branding
- Content management for non-IT user
- Multi-brand support
Productivity
- Business rules for auto tasking
- Macros to perform simultaneous actions
- Bulk updating
- Reward system
Customer profiles
- Customer history in one place
- Salesforce integration
Business insights
- Preconfigured reports
- Agents performance reports
- Customizable reports
Multi-lingual support
- 36 languages including English, Spanish, Chinese and Portuguese variations
Mobile
- iOS
- Android
- BlackBerry
- Mobile browser
Pricing Info
Desk offers three SMB and enterprise pricing plans, and a free trial users can check to familiarize with its features and functions. You can upgrade/downgrade at any time, but your prepaid plan cannot be credited or refunded in the case of downgrade. You can pay monthly or annually. Visa, Amex and MasterCard accepted.
Give the details a look, and select the best plan for your company:
Standard – $20/month (billed annually)
- Multi-channel support
- Self-service support
- Agent productivity tools
- Support performance reporting
- Knowledge base
- Workflow and automation
- Desk.com support
- Easy integrations
Pro – $60/month (billed annually)
- All features from the Standard plan
- Desk Connect for Salesforce
- Advanced reporting and analytics
- Multibrand self-service support
- Open CTI (telephony)
- Native CSAT scores
- More multilingual support
- Customize page layouts
Business – $100/month (billed annually)
- All features from the Pro plan
- Custom interactive dashboards
- Advanced integrations and workflow
- Custom agent roles & permissions
- Customer Health Monitor
- SSO for agents & admins
- Unlimited multibrand support
- Unlimited page layouts
Integrations
Add-Ons
- Content Rating for Support Center
- Contact Form for Support Center
Integrations
- Salesforce
- MailChimp
- CampFire
- TalkDesk
- Twilio
- flowdock
- Atlassian HipChat
- PagerDuty
- GTalk
- Web Hooks
- JIRA
- HipMob
- UserLike
- Zapier
- Klaviyo
- Zenbox
- Snap Engage
- Live Chat
- Olark
- Lexity
- Cloud Work
- Right Signature
- Nicereply
- Verbalize it
- Cirrus Insight
- Viral Heat
- Customer Thermometer
- Panorama 9
- Preact
- REST APIs to integrate your own apps
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Diamond Candles, Greenvelope, Roomorama, Yelp, Snap Engage, Dwolla, StockTwits, Page Lever,Sticker Mule, Vimeo, Big Cartel, SK Songkick, Wunderkinder, Mixergy, Metalab, Utz, Media Piston, SoundCloud, DuckDuckGo, Zaarly, One King's Lane, DirectTV FotoMoto, Klout, Remeber the Milk Fitbit, The Little App Factory
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Powerful and comprehensive CRM solution that integrates well with other Salesforce products.
Company Email
info@desk.com
Contact No.
Company's Address
501 2nd St. Suite 350
San Francisco, CA 94107
USA
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When you compare various Help Desk Software software you shouldn’t just analyze their features list and offered pricing packages. Pay attention to the fact that the software must be matching your requirements and team so the more flexible their offer the better. Find our which systems are supported by JitBit HelpDesk and Desk.com and make sure you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to learn which languages and geographies are supported, because this may be a key element for many companies.
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