What is better JitBit HelpDesk or CustomerICare? Today’s businesses require the top Help Desk Software product to remain competitive. On this page we help you with buying the right tool, by allowing you to compare JitBit HelpDesk and CustomerICare down to the very details of their individual features.
You can also make use of our overall scoring values, which rate the software all round quality and performance. JitBit HelpDesk got a 9.2 score, while CustomerICare has a score of 7.0. Likewise, you can compare their general user satisfaction rating: 100% (JitBit HelpDesk) against N/A% (CustomerICare). Bear in mind to select the application that best matches your most crucial issues, not the application with a lot of features.
Users who don't have much time or want a Help Desk Software suggestion from our experts may want to try out these top choices for this year: Zendesk, Freshdesk, Salesforce Service Cloud.
JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades. On-Premise HelpDesk Ticketing System Pricing:Small – $1699
Supports Up to 10 Agents
Free Upgrades Within 1 Year
Perpetual License
Company – $3499
Supports Up to 20 Agents
Free Upgrades Within 1 Year
Perpetual License
Native iOS and Android Applications
API, SAML
Enterprise – $4999
Supports an Unlimited Number of Agents
Free Upgrades Within 1 Year
Perpetual License
Native iOS and Android Applications
API, SAML
Source Codes
GIT-Access to Latest Code Updates
Expedited Support
SaaS Help Desk PricingFreelancer – $29/month (billed monthly) or $24.92/month (billed annually)
Supports 1 Agent
500MB Storage Space
Upgrade/Downgrade Anytime
Startup – $69/month (billed monthly) or $59.25/month (billed annually)
Supports Up to 4 Agents
1GB Storage Space
Native iOS and Android Applications
Upgrade/Downgrade Anytime
Company – $129/month (billed monthly) or $108.25/month (billed annually)
Supports Up to 7 Agents
5GB Storage Space
Native iOS and Android Applications
Personal Domain
Downloadable Backups
Upgrade/Downgrade Anytime
Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)
JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:
JIRA
Outlook
Exchange
Dropbox
Slack
Github
Hipchat
Bitbucket
Zapier
Google Drive
Azure Active Dirctory
Trello
Harvest
Asana
Wordpress
Visual Studio Online
Azure DevOps/TFS/Visual Studio Online
Highrise
GitLab
Basecamp
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, HP, and ESPN
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust help desk application designed to help users track support tickets and emails in the most efficient way possible. The platform uses machine learning technology to streamline support request monitoring and automate repetitive back-office tasks. A simple, clutter-free interface ensures easier navigation and improved productivity for customer support agents.
When you select a app that you are sure will be an actual asset for your company you shouldn’t only limit yourself to what reviewers have to say about it. Quite frequently individual experience with the service may be different, depending on your own goals and requirements. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each service to give you a quick overview of how real users of JitBit HelpDesk and CustomerICare evaluate their contact with the software. Our system is built around advanced analysis of product mentions on other websites, social networks and blogs, so you are going to obtain a full and credible overview of what other clients think about every service. In this case JitBit HelpDesk has a total satisfaction rating at 100% while for CustomerICare N/A% of people claim they had an enjoyable experience with it.
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