Hiver
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Call Forward on No Answer
- Call Forward on Busy
- Call Queuing
- Call Parking
- Call Retrieval
- Call Recording
- Call On Hold
- Caller ID
- Blocking
- Caller ID on waiting
- Calling Cards
- Conferencing
- Distinctive Ring
- Do Not Disturb
- E911
- Flexible Extension Logic
- Interactive Directory Listing
- Music On Hold/Transfer
- Overhead Paging
- Privacy
- Remote Call Pickup
- Roaming Extensions
- Supervised Transfer
- Talk Detection
- Time and Date
- Voicemail to Email
- Voicemail Grouping
- Stutter dialtones
- Visual Indicators
- Grayscale Status Icons
- Screen Reader Support
- Keyboard Shortcuts for Calls and Messages
- Screen Captures
- Call Controls
- Contact Lists
- Verification Menus
Pricing Info
Pricing Info
Cisco Jabber is available on a quote basis. You can contact the vendor for pricing details or to request a quote.
Integrations
Integrations
Cisco’s Jabber integrates easily with multiple business systems and applications. Both the on-premise version and the cloud-hosted one integrate with:
- SharePoints
- IBM Connections
- IBM Notes
- SAP
- Google Calendar
- Office 365
- SAP Jam
- WebEx
- Exchange
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Jabber is an instant messaging software that allows you to make quick phone calls using your ethernet location and ensures reliable communication with little bandwidth. It uses Extensible Messaging and Presence Protocol that offers greater security and encryption.
Company Email
Contact No.
Company's Address
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA, 95134-1706
USA
Jabber Comparisons
Popular Jabber Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Multichannel inbox
- Assignments and ownership
- In-thread collaboration
- Automations and rules
- Round-robin and load balancing
- Knowledge base and customer portal
- Live chat widget
- Analytics and SLAs
- AI Copilot
- AI agents and insights
Pricing Info
Hiver offers three enterprise pricing plans as well as a free-forever plan. Here are the details:
FREE – $0/user/month
For teams just getting started with customer service.
- Shared Inboxes with Email, Live Chat, WhatsApp, and Voice channels
- Team collaboration features
- Knowledge Base
- Slack integration
- 24/7 email and live chat support
GROWTH – $25/user/month (billed annually)
Ideal for small teams to deliver effortless, multi-channel support.
- Everything in Free, plus:
- Service Level Agreements (SLAs)
- Customer Portal
- Rule-based Automations
- Conversation and Performance Analytics
- Integrations with CRM, E-commerce, Billing, and more
PRO – $45/user/month (billed annually)
For teams looking to scale their customer service operations.
- Everything in Growth, plus:
- CSAT Surveys
- Chatbots
- Load-balanced Round-robin assignment
- Custom Dashboards and CSAT/SLA Analytics
ELITE – $75/user/month (billed annually)
For teams looking to transform their support with advanced features.
- Everything in Pro, plus:
- Skill-based Routing
- Custom Roles and Permissions
- HIPAA compliance
- Okta SSO Integration
- Additional services and custom build hours
Add-on: Hiver AI – $20/user/month
Available for all paid plans.
- AI Copilot: Assists your team with an AI Summarizer, AI Compose, and Ask AI features.
- AI Agents: Autonomously performs actions like AI Tagging and AI Sentiment Analysis.
Integrations
Hiver connects natively with the following widely used apps, among others:
- Asana
- JIRA
- Slack
- QuickBooks
- Salesforce
- Zapier
- Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Company Email
Contact No.
Company's Address
Suite 203, 2880 Zanker Rd,
San Jose 95134
USA
Hiver Comparisons
Popular Hiver Alternatives
You shouldn’t count on exclusively a wide array of useful tools and flexible pricing plans from a popular Collaboration Software. Almost as crucial as key features is a quality customer support. You want to make sure that in a situation where you have any questions about Jabber or Hiver, or you struggle with some problems, or perhaps you’ll need to request a specific change or feature useful to your team you can count on a responsive and helpful customer support. See if services such as phone support, tickets or live chat are provided. Additionally, it’s a major asset if you can benefit from personal training or at the very least an FAQ you can use.
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