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Compare Iridize vs Lithium

What is better Iridize or Lithium? We are here to simplify the cumbersome process of reviewing Customer Experience Management Software products for you. For instance, on this page you can look at the overall performance of Iridize (7.3) and compare it with the overall performance of Lithium (8.8). You can also match their overall user satisfaction rating: Iridize (100%) vs. Lithium (98%).

What’s more, research their services carefully to see which product can better address your company’s requirements. Generally, any B2B software has to let you to immediately see the big picture, at the same time offering you easy access to the details.

Currently, the leading services in our Customer Experience Management Software category are: Yotpo, Qualtrics CX, Smartlook.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.3

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Personalized guides
  • User and Guide Drilldown Activity
  • User segmentation
  • User activity/tracking
  • Audit trail support.
  • Time based in-product communication
  • Visual analytics
  • Guide rules and conditions
  • Rich formatting and PDF export
  • Release notes
  • Branded guides
  • Polls
  • Embedded forms
  • Help Widget
  • Onboarding Widget
  • API

Pricing Info

Iridize’s SMB and enterprise pricing is available by request for a customized plan. The vendor will also offer a free trial for prospective buyers, and a lifetime free plan for teams up to 100 users.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

DellEMC, Sentry Insurance, Mediamath

Integrations

Iridize has direct integration with Microsoft Dynamics, Salesforce and SharePoint. It also integrates with Zendesk and cloud solutions such as, ERP, HRM, LMS, CRM, help desk, web portals, project management and other SaaS products.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Iridize offers contextualized and personalized guides for smooth onboarding and employee training.

Company Email

contact@iridize.com

Contact No.

Company's Address

39 Shaul Hamelekh Blv
Tel Aviv 6492807
Israel

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Forums
  • Contests
  • Crowdsourced Ideas
  • Blogs Ratings & Reviews
  • Groups
  • Q&A
  • Tribal Knowledge Base
  • Gamification
  • Photos & Videos
  • Value Analytics
  • Mobile Agent
  • Expert Resources
  • Approvals
  • Custom Integration
  • Clear Ownership
  • Social Web Analytics
  • Custom Social Reports and Exports
  • Agent Productivity and Workload Monitor

Pricing Info

Contact Lithium to request enterprise pricing details. Lithium offers various social media management products designed to address various business requirements.

Communities

Online Communities – Transform your website into a social destination.

  • Lithium Social Intelligence
  • Premium Gamification
  • Value Analytics and Benchmarking
  • Mobile/Responsive
  • Social Contests
  • Bulk Data API

Social Media Management

Social Publishing – Publish social content to drive deeper engagement in half the time.

  • Global Content Calendar
  • Campaign Planning
  • Content & Posting recommendations
  • Roles, workflows & approvals
  • Social Marketing Analytics
  • Reporting APIs

Social Response – Manage social customer service at scale while improving quality.

  • Response Analytics
  • Mobile Application
  • Enterprise Level Workflows
  • Support for Facebook Messenger
  • Support for Twitter Customer Feedback
  • CRM and Reporting APIs

Communities+Social

  • All features, plus
  • Tribal Knowledge Base
  • Crowdsourced Ideas
  • Experts
  • CRM Integrations
  • Shared Dashboard
  • Monitor Wall

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sony, Skype, Barclaycard, Symantec

Integrations

Lithium integrates with the following business systems and applications:

  • Facebook
  • Twitter
  • Google+
  • Microsoft
  • Salesforce
  • Klout
  • Social networks

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Lithium provides businesses with effective social media tools to manage their social media presence, reach out and engage customers, and gather intelligent data.

Company Email

press@lithium.com

Contact No.

Company's Address

225 Bush St., 15th Floor
San Francisco, CA 94104
USA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading customer experience platforms trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

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Comparision

It may not always be enough to just compare Iridize and Lithium with one another. Although useful features, pricing and customer reviews are all important and should be considered when making a final decision, you should also check out the recognition and awards merited by each software. Frequently a less known app may turn out to be an amazing choice that was a winner of many SaaS awards such as our Exceptional Customer Support Award which shows that despite smaller market presence it’s a significant contender to the apps that dominate the market.

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