What is better Intercom or Yotpo? There are numerous Customer Experience Management Software products out there right now. The best way to find out which product fits your needs best is to compare them side by side. For example, here you can compare Intercom and Yotpo for their overall score (8.9 vs. 9.2, respectively) or their user satisfaction rating (96% vs. 91%, respectively).
You can even check their capabilities and pricing stipulations along with other useful details below. When matching products be sure to examine their corresponding advantages and mark their disparities to get a clearer picture of both deals. What is more bear in mind to assess non-core factors such as security, backup, ease-of-use, and helpdesk support.
Our team put a lot of effort to prepare reviews of all popular Customer Support Software solutions that you can find out there, but among them these three caught our special attention: Freshdesk, Zendesk, Freshdesk Omni.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Yotpo offers seamless integration with 26 eCommerce platforms including Shopify, Magento and BigCommerce. It provides integration with all leading help desk software apps like Zendesk, desk.com and Freshdesk.
Yotpo is an official business partner of Google and Facebook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sears, Staplers, CAMPSAVER, Beardbrand
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Yotpo is a marketing app for ecommerce stores. It helps online stores generate product reviews and use these reviews to boost sales. A plug-and-play social reviews and ecommerce app, Yotpo collects more verified reviews than any of its counterparts. It also gives customers a simple and smart mobile-first reviewing experience.
Almost as essential as functionalities and user support responsiveness are pricing plans provided by Intercom and Yotpo. Even though pricing should not be the sole element it’s without a doubt a significant thing to think about. You should try to find a flexible pricing package that can be adjusted to your company size and easily scaled up every time your business expands. Make sure you don’t select pricing plans that have complex functionalities that you won’t use and always make an effort to contact with the vendor directly as big companies can frequently count on discounts. You should also give a chance to a free trial or demo of every app to spend at least some time working with it. It’s a useful experience that doesn’t need you to invest any money and offers a solid overview of what it feels like to work with Intercom and Yotpo.
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