What is better Intercom or Podium? There are many Customer Support Software products in the market these days. The best way to find out which app fits your needs best is to check them side by side. For example, here you can review Intercom and Podium for their overall score (8.9 vs. 9.1, respectively) or their user satisfaction rating (96% vs. 95%, respectively).
Additionally, you can review their individual modules and pricing terms along with other helpful information below. When matching products make sure you compare their related features and mark their distinctive elements to obtain a clearer picture of both deals. Similarly, bear in mind to assess non-core issues including security, backup, usability, and customer support.
At this time, the leading solutions in our Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Podium’s pricing information is available upon request. Please fill out the short contact form and Podium will contact you, or set up a free 14 day trial through the links above.
Both Intercom and Podium were evaluated by a team of reliable SaaS experts who conducted a thorough analysis of all core elements of each app. Their final score was prepared with unique SmartScore model which gives an individual partial score to every component like: main functionalities, customer support, mobile support, security, user satisfaction and media presence. Here at FinancesOnline we know useful features are not the only thing essential to a company so we make sure we pay attention to all sides of a software before calculating its final score.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
