What is better Intercom or Iridize? Today’s firms need the most effective Customer Experience Management Software product to stay competitive. On this page we help you with buying the best software, by allowing you to evaluate Intercom and Iridize down to the very details of their individual offers.
It is also possible to examine our total scoring values, which rate the software overall quality and performance. Intercom got a 8.9 score, while Iridize has a score of 7.3. Likewise, you can compare their general user satisfaction rating: 96% (Intercom) against 100% (Iridize). Don’t forget to choose the application that best matches your most crucial issues, not the solution with the higher number of features.
Our experts made sure to prepare reviews of all popular Customer Support Software services offered out there, but among all the ones we reviewed these three caught our special attention: Freshdesk Omni, Freshdesk, Zendesk.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Iridize’s SMB and enterprise pricing is available by request for a customized plan. The vendor will also offer a free trial for prospective buyers, and a lifetime free plan for teams up to 100 users.
Iridize has direct integration with Microsoft Dynamics, Salesforce and SharePoint. It also integrates with Zendesk and cloud solutions such as, ERP, HRM, LMS, CRM, help desk, web portals, project management and other SaaS products.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DellEMC, Sentry Insurance, Mediamath
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Iridize offers contextualized and personalized guides for smooth onboarding and employee training.
You shouldn’t count on just a wide set of functionalities and flexible pricing packages from a reliable Customer Experience Management Software. Almost as important as main features is a quality customer support. You want to ensure that if you have any questions about Intercom or Iridize, or you struggle with some problems, or maybe you’ll need to ask for a certain update or functionality useful to your business you can trust in a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you are able to benefit from personal training or at the very least an FAQ you can use.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
