What is better Intercom or Atlassian Confluence? When selecting the right Customer Support Software for your company our recommendation is that you examine the characteristics, prices, and other crucial details concerning the product and vendor. Here, you can check the similarities and discrepancies between Intercom (overall score at 8.9 and user satisfaction at 96%) and Atlassian Confluence (overall score at 9.1 and user satisfaction at 98%).
It's also possible to check out their particulars elements, such as tools, plans, pricing, conditions, etc. Moreover, analyze the terms carefully for information on hidden fees, such as, setup fees, separate support plan, upgrade fees, storage fees, and others.
Right now, the leading services in our Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
The Atlassian Developer Network also gives you the resources to build your own add-ons and have them listed on the Atlassian Marketplace.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Facebook, Skype, Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Collaboration software that lets you build your own workspace through customized pages, which facilitate easier knowledge sharing, ease collaboration, and improve user engagement. The platform offers various built-in templates for Pages, along with features to help organize these pages. Inline and page comments also speed up the feedback process.
In the event you are still having second thoughts about which software will work best in your case it may be a good idea to take a look at each service’s social metrics. Such metrics are frequently an indicator of how popular every software is and how big is its online presence. For example Intercom Twitter account has currently 15578 followers. At the same time Atlassian Confluence Twitter is followed by 21704 users.
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