What is better Interactive Intelligence CaaS or Pluck? Reviewing products to get the best Customer Support Software doesn't have to be hard. On our review platform, you can easily match Interactive Intelligence CaaS and Pluck and quickly analyze their unique elements. We allow you to take a look at their capabilities, supported devices, support service, prices, terms, and much more.
You may also examine their overall score (7.7 for Interactive Intelligence CaaS vs. 7.5 for Pluck) and overall customer satisfaction level (100% for Interactive Intelligence CaaS vs. 93% for Pluck). Take your time and examine your best choices and find out which one is best for your company. Likewise, you must assess the software company’s business viability; are they reliable and will they still be on the market in a few years time?
At the moment, the most significant products in our Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
To sign up with Pluck you should start by contacting the vendor to schedule a demo. Pricing is available directly from the vendor and is by quote only.
Pluck’s technology-agnostic architecture enables seamless integration into any web environment. The platform’s pre-built integrations with Demandware Commerce and IBM Smarter Commerce provide shared customers benefits like access to accelerated time-to-market.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nestle, Mattel, L'Oreal, Walgreens
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Pluck provides a collection of community apps for the management of online reviews and ratings.
In case you continue having second thoughts about which service will be best for your business it might be a good idea to analyze each service’s social metrics. Such metrics are quite often an indicator of how popular a given solution is and how wide is its online presence. For instance, in case of Facebook Interactive Intelligence CaaS has 3768 likes on their official page while Pluck profile is liked by 35 users.
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