What is better Interactive Intelligence CaaS or iperceptions? We are here to simplify the whole process of comparing Customer Support Software products for you. For example, on this page you can verify the overall performance of Interactive Intelligence CaaS (7.7) and contrast it with the overall performance of iperceptions (7.3). You can also match their overall user satisfaction rating: Interactive Intelligence CaaS (100%) vs. iperceptions (N/A%).
What’s more, lexamine their functions carefully to determine which product can better address your company’s requirements. Generally, any business app has to let you to comfortably see the big picture, at the same time offering you immediate access to the details.
Currently, the leading products in our Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
iperceptions supports integrations with the following business systems and applications:
Google Analytics
Tealeaf
ClickTale
Adobe Analytics
Omniture Site Catalyst
Sitecore
Coremetrics
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chrysler, Comcast, COX, Hasbro, Hyundai
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
iperceptions is reimagining digital customer research by evolving digital analytics, enriching marketing technologies and personalizing experiences in real-time.
In case you continue having doubts about which service will perform best in your case it may be a sensible idea to take a look at each service’s social metrics. These metrics are quite often a way to see how popular each service is and how wide is its online presence. For example Interactive Intelligence CaaS Twitter profile has currently 6566 followers. At the same time iperceptions Twitter is followed by 914 people.
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