What is better INSTANT Insight or Alchemer? Today’s firms want the top Customer Experience Management Software product to keep on being competitive. On this page we help you with choosing the right solution, by allowing you to examine INSTANT Insight and Alchemer down to the very details of their individual features.
You can also make use of our total scoring values, which rate the software general quality and performance. INSTANT Insight got a 7.0 score, while Alchemer has a score of 9.6. Likewise, it is possible to compare their general user satisfaction rating: 94% (INSTANT Insight) against 94% (Alchemer). Bear in mind to opt for the software that best addresses your most crucial issues, not the solution with the higher number of features.
Currently, the most popular solutions in our Customer Experience Management Software category are: Zendesk, Smartlook, Alchemer.
Alchemer gives you a free 7-day trial to test out their features. When the trial is over, you may proceed with the following pricing options available:
Collaborator Plan Type – $55 per month ($315 Annually)
Unlimited surveys
Unlimited questions
Virtually unlimited responses (no extra charge!)
25 essential question types
Data exports (CSV, PDF, PPT, XLS)
Email support
Professional Plan Type – $165 per month ($1075 Annually)
Everything in Collaborator, plus:
Advanced question types
Advanced reports (profile, longitudinal)
Segment and filter reports
Advanced logic and piping
A/B split testing
Email and phone support
Disqualifications
API access
Full Access – $275 per month ($1895 Annually)
Everything in Professional, plus:
Max diff
Conjoint analysis
Crosstab reports
TURF reports
Open-text analysis
SPSS export
R scripts
Audio and video sentiment
Image heatmap
Data-cleaning tool
Custom scripting
Enterprise Platform – By quote
With Alchemer, you collect the best data, integrate it into your existing business applications and processes, and act on it. All while maintaining strict data governance. Alchemer helps you move from gathering data and feedback to acting on it and closing the loop with customers. Contract Alchemer for more information.
Alchemer integrates with the following business systems and applications:
Salesforce CRM software
Slack
Microsoft Dynamics CRM and ERP software
Tableau Business Intelligence (BI) and reporting software
Microsoft Power BI software
HubSpot
MailChimp
LRS/LMS
KnowledgeOwl
ZenDesk
Facebook
SMS
Alchemer also offers hundreds of integrations through Zapier, plus an easy-to-integrate API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IBM, Kaiser Permanente, Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powerful but flexible data collection and analysis platform designed for businesses. Features preconfigured surveys, workflows and feedback tools to help teams gather information required from internal and external sources. The preconfigured feedback assessments ensure GDPR and CCPA-compliant security for customer data.
Almost as crucial as features and client support responsiveness are pricing plans offered by INSTANT Insight and Alchemer. Although price should not be the sole aspect it’s definitely an important thing to consider. You should count on a flexible pricing package that can be adjusted to your business size and easily scaled up when your business develops. Be sure that you don’t opt for plans that include extra functionalities that you won’t find a use for and always make an effort to contact with the vendor directly as big companies can often benefit from more affordable prices. You should also check out a free trial or demo of each app to spend at least some time using it. It’s a useful experience that doesn’t need you to spend any money and provides you with a reliable overview of what it’s like to work with INSTANT Insight and Alchemer.
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