What is better NICE inContact CXone or Zailab? Selecting the right Customer Support Software for your organization is not that easy with too much functions, choices, and offers to check. But, using our review platform will help you to cut down the selection steps by getting all crucial products in a single location.
For instance, you can match NICE inContact CXone and Zailab for their tools and overall scores, namely, 8.8 and 8.0, respectively. Furthermore, you can compare which software has better general user satisfaction rating: 91% (NICE inContact CXone) and N/A% (Zailab) to find out which software is better for your business. Don’t just buy the service with the lowest price, but the software that gives the best value for your money.
We realize that not all companies have the time to scrutinize a large number of different solutions, so we prepared a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Freshdesk Contact Center, Zendesk, JustCall.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Zailab uses a simple but sophisticated usage-based payment model. Contact the vendor for more enterprise pricing information and other product details.
Zailab is a cloud-based contact center solution designed to make the communication process between service agent and customer smooth, seamless, productive, and productive.
You shouldn’t expect simply a broad set of useful tools and flexible pricing from a credible Customer Support Software. Almost as significant as core features is a quality customer support. You want to make sure that if you have any questions about NICE inContact CXone or Zailab, or you struggle with some problems, or perhaps you’ll need to request a specific revision or functionality useful to your business you can count on a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are offered. It’s also a big plus if you can enjoy personal training or at least an FAQ you can use.
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