What is better NICE inContact CXone or Reptrics? You have such a wide range of Customer Experience Management Software solutions in today’s state of that industry that deciding on the best product may be confusing. On our comparison page, you can easily examine the tool, pricing conditions, available plans, and more details of NICE inContact CXone and Reptrics.
It’s also possible to assess their score (8.8 for NICE inContact CXone vs. 8.0 for Reptrics) and user satisfaction level (91% for NICE inContact CXone vs. 96% for Reptrics). The scores and ratings present you with a solid idea how both these software products perform. Moreover, find out if the software can integrate with existing business apps to ensure greater productivity.
Users who want to save some time or need a Call Center Software recommendation from our team may want to examine these top choices for this year: Zendesk, JustCall, Freshdesk Contact Center.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
You don’t want only a wide set of features and adjustable pricing plans from a popular Customer Experience Management Software. Almost as crucial as main features is a quality customer support. You want to ensure that in a situation where you have any questions about NICE inContact CXone or Reptrics, or you struggle with some problems, or maybe you’ll want to request a specific change or functionality useful to your business you can trust in a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are available. It’s also a big plus if you can enjoy individual training or at the very least an FAQ you can use.
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