What is better NICE inContact CXone or 3Clogic? Examining products for the top Customer Support Software does not always have to be difficult. On our review platform, it is possible to match NICE inContact CXone and 3Clogic and promptly evaluate their differences. We allow you to take a look at their functions, supported devices, support service, costs, terms, and more.
You can even compare their overall score (8.8 for NICE inContact CXone vs. 7.2 for 3Clogic) and overall customer satisfaction level (91% for NICE inContact CXone vs. 80% for 3Clogic). Take your time and examine your leading options and discover which one is ideal for your company. Likewise, you must check the software vendor’s background; are they reliable and will they still be on the market in the future?
We did our best to review all popular Call Center Software services offered out there, but among them these three deserved our special attention: Freshdesk Contact Center, Zendesk, JustCall.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Both NICE inContact CXone and 3Clogic were evaluated by a panel of reliable B2B experts who carried out a detailed analysis of all crucial elements of every software. Their ultimate score was calculated with unique SmartScore algorithm that provides an individual partial score to every component like: main functionalities, client support, mobile support, security, user satisfaction and market presence. We are aware that useful features are not the only thing essential to a company so we make an effort to pay attention to all aspects of a solution prior to coming up with its final score.
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