What is better NICE inContact CXone or 3Clogic? We are here to streamline the whole process of contrasting Customer Support Software products for you. In particular, on this page you can check the overall performance of NICE inContact CXone (8.8) and compare it with the overall performance of 3Clogic (7.2). You can also match their overall user satisfaction rating: NICE inContact CXone (91%) vs. 3Clogic (80%).
Furthermore, you can read their services thoroughly to check which product can better address your company’s needs. Generally, any business app must let you to quickly check the big picture, all the while offering you easy access to the details.
Our experts made sure to prepare reviews of all popular Call Center Software products offered on the market, but among them these three deserved our special attention: Freshdesk Contact Center, Zendesk, JustCall.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
All the data, details and experiences that we provided in this analysis were collated from official company sites, promotional materials available online, actual experience from real customers as well as our own direct use of each solution by a professional reviewer. We pay a lot of attention to extensively test each product, as a result we not only study it internally, but we also correlate our results with opinions of other people from the SaaS community.
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