What is better IdeaScale or Yonyx? It’s easy to our scoring system to give you a general idea which Customer Support Software product is will work better for your company. For overall product quality, IdeaScale earned 7.8 points, while Yonyx gained 7.0 points. Meanwhile, for user satisfaction, IdeaScale scored 97%, while Yonyx scored N/A%.
Information regarding their characteristics, tools, supported platforms, customer support, plus more are provided below to provide you with a more precise assessment. Keep in mind to get only the tools your business requires to avoid wasting money for features which are redundant.
Our experts made sure to review all popular Customer Support Software products available on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk Omni, Freshdesk.
Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.
Free
All the basic tools to jumpstart your tinkering process. Features include:
5 Campaigns
Logo Upload
Profanity Filter
Mobile Optimized
Web Support
SMB – $2,500/year
Ideal for businesses with 500 employees or less.
15 Campaigns
10 Custom Fields
Social Integration
Public or Private Community
Read API Access
Enterprise & Special Plans – Contact for Pricing details
Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.
You shouldn’t count on only a wide array of features and adjustable pricing packages from a popular Customer Support Software. Almost as important as core features is a quality customer support. You want to ensure that if you have any questions about IdeaScale or Yonyx, or you struggle with some problems, or maybe you’ll want to request a certain update or functionality useful to your team you can trust in a responsive and helpful customer support. See if options such as phone support, tickets or live chat are provided. What is more, it’s a significant advantage if you are able to benefit from individual training or at the very least a knowledge base you can use.
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