What is better IdeaScale or Boomtown? We are here to streamline the process of contrasting Customer Support Software products for you. In particular, on this page you can examine the overall performance of IdeaScale (7.8) and contrast it with the overall performance of Boomtown (8.0). You may also match their overall user satisfaction rating: IdeaScale (97%) vs. Boomtown (N/A%).
What’s more, research their capabilities thoroughly to find out which product can better address your company’s needs. In general, any business solution must let you to quickly see the big picture, all the while allowing you immediate access to the details.
Users who are pressed for time or could use a Customer Support Software suggestion from our experts may want to examine these top choices for this year: Freshdesk Omni, Freshdesk, Zendesk.
Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.
Free
All the basic tools to jumpstart your tinkering process. Features include:
5 Campaigns
Logo Upload
Profanity Filter
Mobile Optimized
Web Support
SMB – $2,500/year
Ideal for businesses with 500 employees or less.
15 Campaigns
10 Custom Fields
Social Integration
Public or Private Community
Read API Access
Enterprise & Special Plans – Contact for Pricing details
Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.
Boomtown offers three levels of enterprise pricing. The solution also provides a free package for businesses with limited communication needs. This and the paid bundles are outlined below to help you decide which one is the best for your organization.
Boomtown has pre-built integrations for the following software and applications:
Salesforce
Zendesk
Freshdesk
ServiceNow
Jira
Slack
Gmail & Google Calendar
Outlook Mail & Calendar
Facebook
Line
WhatsApp
In addition to these pre-configured integrations, Boomtown has robust APIs, SDKs, and APKs that you can utilize for connecting the solution with other third-party systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Paysafe, Paya, Elavon, Square, Vans
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful customer support platform that leverages AI to create efficient agents and smarter chatbots.
You shouldn’t expect only a wide array of useful tools and flexible pricing plans from a reliable Customer Support Software. Almost as important as main features is a quality customer support. You want to make sure that when you have any questions about IdeaScale or Boomtown, or you face some problems, or perhaps you’ll want to request a specific change or functionality beneficial to your team you can rely on a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are available. It’s also a significant advantage if you can profit from individual training or at least a knowledge base you can use.
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