What is better IdeaScale or phone.systems? If you’re getting a tough time picking the right Customer Support Software product for your situation, we suggest that you compare and contrast the available software and find out which tool offers more positive aspects. For example, here you can compare IdeaScale (overall score: 7.8; user rating: 97%) vs. phone.systems (overall score: 7.5; user rating: 100%) for their overall performance.
You can even see which one provides more tools that you need or which has better pricing plans for your current situation. Using a clear table to evaluate their features will significantly improve the possibility of finding the right product for your company. Take a closer look at other factors of the software for example intuitiveness, flexibility, scalability, and pricing options.
Users who are pressed for time or need a Customer Support Software recommendation from our experts might want to try out these top choices for this year: Zendesk, Freshdesk Omni, Freshdesk.
Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.
Free
All the basic tools to jumpstart your tinkering process. Features include:
5 Campaigns
Logo Upload
Profanity Filter
Mobile Optimized
Web Support
SMB – $2,500/year
Ideal for businesses with 500 employees or less.
15 Campaigns
10 Custom Fields
Social Integration
Public or Private Community
Read API Access
Enterprise & Special Plans – Contact for Pricing details
Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.
Alongside its free edition, phone.systems offers several SMB and enterprise pricing plans for all users to choose from. The plans are available through a monthly or annual subscription, and the pricing varies based on the edition you’re going to purchase and the features you want to include.
In addition, If your organization is a service provider, please contact the company and ask for a custom quote. Meanwhile, here are the details for phone.systems’ SMB and enterprise pricing plans:
An advanced, flexible, and scalable cloud-based telephony solution that permits organizations and companies to apply various strategies for routing calls automtically, create virtual conference rooms, and access other powerful features that help them increase business efficiency, connect workers and customers across global locations, and remove the barriers associated with the traditional phone system.
If you continue having doubts about which app will be best for your business it might be a sound idea to take a look at each service’s social metrics. These metrics are quite often a sign of how popular a given app is and how big is its online presence. For example IdeaScale Twitter account has currently 4077 followers. At the same time phone.systems Twitter is followed by 429 people.
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