What is better IdeaScale or DeskRoll? Today’s businesses want the most effective Customer Support Software product to remain competitive. On this page we help you with choosing the right solution, by allowing you to evaluate IdeaScale and DeskRoll down to the very details of their individual features.
You may also examine our general scoring values, which rate the software all round quality and performance. IdeaScale got a 7.8 score, while DeskRoll has a score of 7.8. Likewise, you may compare their general user satisfaction rating: 97% (IdeaScale) against N/A% (DeskRoll). Don’t forget to opt for the application that best answers your top issues, not the software with a lot of features.
Our experts made sure to prepare reviews of all popular Customer Support Software products available out there, but among all the ones we reviewed these three caught our special attention: Freshdesk Omni, Zendesk, Freshdesk.
Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.
Free
All the basic tools to jumpstart your tinkering process. Features include:
5 Campaigns
Logo Upload
Profanity Filter
Mobile Optimized
Web Support
SMB – $2,500/year
Ideal for businesses with 500 employees or less.
15 Campaigns
10 Custom Fields
Social Integration
Public or Private Community
Read API Access
Enterprise & Special Plans – Contact for Pricing details
Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.
The price is $29.95 for 1 Monthly license and $299.5 for 1 Annual license. Unlimited computers and customer can be serviced all from one account. One account supports unlimited parallel connections to remote host – you just switch between browser tabs. You can pause and resume sessions.
Business owners can opt to try the free trial version to test DeskRoll before making a significant investment on the software.
No Customer Support Software will be able to solve all the needs of a company. While key functionalities of IdeaScale and DeskRoll are obviously a priority you should also carefully analyze the integrations offered by a given software. In many cases you will already be using some other SaaS software in your company and it’s definitely wiser to opt for services that integrate well with each other. If you do that you can be certain of a smooth transfer of information between your teams and software used, which can considerably reduce time spent on migrating between one software and the other.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
