What is better ICTBroadcast or Ytel? With various functions, pricing, terms, and more to compare, choosing the best Customer Support Software for your business is tough. But making use of our system, you can easily match the features of ICTBroadcast and Ytel including their general score, respectively as: 8.0 and 8.7 for overall score and 97% and 95% for user satisfaction.
You can also compare them feature by feature and see which software is a more suitable fit for your company. Keep in mind to use a trial version first prior to getting a plan to see how the program can benefit you in real scenarios.
Those of you who are pressed for time or want a Call Center Software suggestion from our experts may want to investigate these top choices for the current year: Zendesk, JustCall, Freshdesk Contact Center.
To meet the needs of two different types of clients, ICTBroadcast is offered in two enterprise pricing editions and several add-ons. The price also scales with the channel limits. Contact the vendor for custom pricing if you need a plan for over 500 channels. A free trial is also available.
Enterprise Edtion – Starts at $299 for Five Channels
To consolidate client data and documents into a single database for easy access and management, ICTBroadcasts integrates with several CRM programs. This includes:
SuiteCRM
SugarCRM
EspoCRM
Yetiforce
Vtiger
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ICTBroadcast is a unified call center and communications auto-dialer software.
Ytel is available on a by-quote basis. If you would like to learn more about their pricing options, don’t hesitate to get in touch with their representatives.
Ytel is an open API system, which means you can connect it to virtually any third-party system or application. Prominent integrations include:
Zapier
HubSpot
Zendesk
InfusionSoft
Velocify
Base CRM
Salesforce Marketing Cloud
SugarCRM
National Data Systems
onsite
LeadMailbox
insellerate
Base
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Lead Strata Marketing, Drips.com, MediaMix365
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A contact center software that integrates with over 100 marketing solutions, Ytel provides businesses with different communication channels in one platform. These include SMS, voice calls, email, and direct mail. It also offers robust security options, which add to your clients’ peace of mind.
Almost as important as useful features and customer support level are pricing packages provided by ICTBroadcast and Ytel. While cost should not be a deciding factor it’s definitely a key thing to think about. You should count on a flexible pricing plan that can be adjusted to your team size and easily scaled up every time your business expands. You should be certain you don’t choose pricing plans that include complex features that you won’t find a use for and always try to contact with the vendor directly as enterprises can often benefit from more affordable prices. You should also check out a free trial or demo of every product to spend at least some time on actual work with the system. It’s a useful experience that doesn’t ask you to invest any money and gives you a solid overview of what it’s like to work with ICTBroadcast and Ytel.
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