Hiver
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Shared inboxes
- Email delegation
- Automated assignment
- @mentions
- Email tags
- Collision alerts
- Shared drafts
- Activity timeline
- Email templates
- Email notes
- Workload distribution
- Views
- Customer service workflow automation
- Customer satisfaction survey
- SLA and business hours
- Query assignment and tracking
- Analytics and custom reports
- Roles and permissions
Pricing Info
Pricing Info
Available pricing plans: LITE – $15/user/month (billed annually)
LITE
- Email management tooltip
- 2 Shared inboxes with Email, Voice, WhatsApp channels
- Live Chat tooltip
- Knowledge Base
- Team collaboration tooltip
- Round-robin auto-assignment
- 1 SLA policy and violation reminder
- Conversation reports
- Asana, Jira, Slack, QuickBooks app integrations
- iOS & Android mobile apps
- Onboarding and 24X7 support
PRO – $49/user/month (billed annually)
- Everything in LITE
- 5 Shared inboxes with email
- Chatbots
- Round-robin assignment with assignment limits
- CSAT Survey
- Analytics tooltip
- No limits on SLA policy and violation reminder
- SLA reports and business hours
- Harvey AI Bot tooltip
- Hiver APIs
- Salesforce and Zapier app integration
ELITE – $79/user/month (billed annually)
- Everything in Pro
- Unlimited shared inboxes with email
- Skill-based auto-assignment
- HIPAA compliance
- Okta app integration
- Dedicated success manager
- Call-back support
- Uptime SLA
- Quarterly team training
- Custom build hours
Custom Quote – for users with more than 50 seats
Integrations
Integrations
Hiver connects natively with the following widely used apps, among others:
- Asana
- JIRA
- Slack
- QuickBooks
- Salesforce
- Zapier
- Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Company Email
support@hiverhq.com
Contact No.
Company's Address
Suite 203, 2880 Zanker Rd,
San Jose 95134
USA
Hiver Comparisons
Popular Hiver Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- 360-Degree Customer View
- Omnichannel Communications
- Contact Center
- Business Process Management
- Case Management
- Problem Management
- Change Management
- Release Management
- Service Catalogue
- Service Level Management
- Configuration Management
- Knowledge Management
Pricing Info
Service Creatio Pricing Plans:
Creatio provides you with a 14-day free trial for you to test all the features available. Creatio offers a number of various editions and composable pricing, which allows users to select the edition that best fits their business model:
- Growth + Service starts from $40/user/month. Provide automation to SMB clients.
- Enterprise + Service starts from $70/user/month. Enable full-scale automation for corporate and enterprise needs.
- Unlimited + Service starts from $100/user/month. Deliver limitless automation for advanced enterprise scenarios.
- All Creatio licenses include basic support plan, product maintenance and free updates. More information: https://www.creatio.com/products/pricing.
You also can get a free demo with CRM experts and choose an option.
Integrations
Service Creatio works well in a seamless integration with the following business systems and applications:
-
Twitter
-
Facebook
-
Gmail
-
Google Contacts
-
Google Calendars
-
Asterisk
-
Avaya Experience Platform
-
Brandwatch
-
LDAP
-
IMAP
-
MS Exchange
-
Google Maps
-
OpenStreetMap
-
MailChimp/Mandrill
-
Mandrill
-
Meta for Business
-
MS Outlook
-
SmartCloud Connect
-
Microsoft Office Applications
-
Pentaho
-
Tableau
-
PBX integration and cloud telephony services
More pre-built add-ons, connectors, and vertical solutions can be found at the Creatio Marketplace: https://marketplace.creatio.com/
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
L'Oreal, Schneider, Heinz
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A help-desk software that helps you achieve customer care excellence with inventive and automated features based on industry best practices.
Company Email
info@bpmonline.com
Contact No.
Company's Address
280 Summer St.
Boston, Massachusetts
USA
Service Creatio Comparisons
Popular Service Creatio Alternatives
You don’t want just a broad set of features and scalable pricing from a credible Help Desk Software. Almost as important as main features is a quality customer support. You want to ensure that in a situation where you have any questions about Hiver or Service Creatio, or you face some problems, or maybe you’ll need to request a specific revision or functionality beneficial to your business you can trust in a responsive and helpful customer support. See if services such as phone support, tickets or live chat are available. Additionally, it’s a big plus if you are able to profit from personal training or at least an FAQ you can use.
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