Hiver
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Multichannel inbox
- Assignments and ownership
- In-thread collaboration
- Automations and rules
- Round-robin and load balancing
- Knowledge base and customer portal
- Live chat widget
- Analytics and SLAs
- AI Copilot
- AI agents and insights
Pricing Info
Pricing Info
Hiver offers three enterprise pricing plans as well as a free-forever plan. Here are the details:
FREE – $0/user/month
For teams just getting started with customer service.
- Shared Inboxes with Email, Live Chat, WhatsApp, and Voice channels
- Team collaboration features
- Knowledge Base
- Slack integration
- 24/7 email and live chat support
GROWTH – $25/user/month (billed annually)
Ideal for small teams to deliver effortless, multi-channel support.
- Everything in Free, plus:
- Service Level Agreements (SLAs)
- Customer Portal
- Rule-based Automations
- Conversation and Performance Analytics
- Integrations with CRM, E-commerce, Billing, and more
PRO – $45/user/month (billed annually)
For teams looking to scale their customer service operations.
- Everything in Growth, plus:
- CSAT Surveys
- Chatbots
- Load-balanced Round-robin assignment
- Custom Dashboards and CSAT/SLA Analytics
ELITE – $75/user/month (billed annually)
For teams looking to transform their support with advanced features.
- Everything in Pro, plus:
- Skill-based Routing
- Custom Roles and Permissions
- HIPAA compliance
- Okta SSO Integration
- Additional services and custom build hours
Add-on: Hiver AI – $20/user/month
Available for all paid plans.
- AI Copilot: Assists your team with an AI Summarizer, AI Compose, and Ask AI features.
- AI Agents: Autonomously performs actions like AI Tagging and AI Sentiment Analysis.
Integrations
Integrations
Hiver connects natively with the following widely used apps, among others:
- Asana
- JIRA
- Slack
- QuickBooks
- Salesforce
- Zapier
- Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Company Email
support@hiverhq.com
Contact No.
Company's Address
Suite 203, 2880 Zanker Rd,
San Jose 95134
USA
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Entity Extraction
- Categorization
- Sentiment Analysis
- Multilingual
- Clustering
- Visualization
- 10+ languages
- Highly Customizable
- Fast
- Comprehensive SDK
- Distributed & Scalable
- Human Support Team
- Diffbot Content Extraction
Pricing Info
Semantria offers a total of four product bundles plus a free trial period for each plan:
- Excel Seat – $999/month (unlimited transactions)
- API Starter – $999/month (100,000 transactions per month)
- API Growth – $1,999/month (1000,000 transactions per month)
- API Advanced – $2,999/month (5000,000 transactions per month)
All plans come with:
- Sentiment Analysis
- Named entity extraction
- Auto-categorization
- User queries
- Theme Extraction
- Text Summarization
- Discovery for sentiments
Integrations
Semantria works well with other APIs:
- Mashape
- The Nerdery
- Gnip
- Import.io
- VOZIQ
- Diffbot
- Leanstack
- Bigdatavendors
- Webhose.io
- GoodData
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Avis, KnowledgeTree, Six Flags, Bridgestone, Travelodge
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Semantria applies Text and Sentiment Analysis to tweets, facebook posts, surveys, reviews or enterprise content.
Company Email
info@semantria.com
Contact No.
Company's Address
48 N. Pleasant Street, Unit 301
Amherst, MA 01002
USA
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All the data, facts and opinions that we shared in this table were taken from official company pages, promotional content available online, actual experience from real customers as well as our personal hands-on use of each product by a professional reviewer. We pay a lot of attention to thoroughly analyze each product, so we not only examine it ourselves, but we also correlate our observations with experiences of other people from the B2B community.
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