Hiver
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Multichannel inbox
- Assignments and ownership
- In-thread collaboration
- Automations and rules
- Round-robin and load balancing
- Knowledge base and customer portal
- Live chat widget
- Analytics and SLAs
- AI Copilot
- AI agents and insights
Pricing Info
Pricing Info
Hiver offers three enterprise pricing plans as well as a free-forever plan. Here are the details:
FREE – $0/user/month
For teams just getting started with customer service.
- Shared Inboxes with Email, Live Chat, WhatsApp, and Voice channels
- Team collaboration features
- Knowledge Base
- Slack integration
- 24/7 email and live chat support
GROWTH – $25/user/month (billed annually)
Ideal for small teams to deliver effortless, multi-channel support.
- Everything in Free, plus:
- Service Level Agreements (SLAs)
- Customer Portal
- Rule-based Automations
- Conversation and Performance Analytics
- Integrations with CRM, E-commerce, Billing, and more
PRO – $45/user/month (billed annually)
For teams looking to scale their customer service operations.
- Everything in Growth, plus:
- CSAT Surveys
- Chatbots
- Load-balanced Round-robin assignment
- Custom Dashboards and CSAT/SLA Analytics
ELITE – $75/user/month (billed annually)
For teams looking to transform their support with advanced features.
- Everything in Pro, plus:
- Skill-based Routing
- Custom Roles and Permissions
- HIPAA compliance
- Okta SSO Integration
- Additional services and custom build hours
Add-on: Hiver AI – $20/user/month
Available for all paid plans.
- AI Copilot: Assists your team with an AI Summarizer, AI Compose, and Ask AI features.
- AI Agents: Autonomously performs actions like AI Tagging and AI Sentiment Analysis.
Integrations
Integrations
Hiver connects natively with the following widely used apps, among others:
- Asana
- JIRA
- Slack
- QuickBooks
- Salesforce
- Zapier
- Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Company Email
Contact No.
Company's Address
Suite 203, 2880 Zanker Rd,
San Jose 95134
USA
Hiver Comparisons
Popular Hiver Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Focused Inbox
- Travel & Flight Itineraries
- Document Sharing
- Integrated Apps & Services
- Built-In Skype
- Offline Access
- Professional Formatting
- Advanced Font Options
- Color Themes
Pricing Info
Microsoft Outlook Premium standalone email service starts at $19.95 per year.
The following enterprise pricing packages have Outlook Premium bundled with regular Office 365 applications:
Office 365 Home – $9.99/month or $99.99/year
- Ad-Free Inbox
- Advanced Threat Protection
- Premium Customer Support
- 1TB OneDrive Cloud Storage
- Outlook 2016 with Offline Email Access
- Benefits Sharing with up to 4 Persons
Office 365 Personal – $6.99/month or $69.99/year
- Ad-Free Inbox
- Advanced Threat Protection
- Premium Customer Support
- 1TB OneDrive Cloud Storage
- Outlook 2016 with Offline Email Access
Integrations
Outlook integrates with a variety of business systems and applications, among which:
- Skype
- Evernote
- Paypal
- Yelp
- Uber
- Boomerang
- Giphy
- Dropbox
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Microsoft Outlook is a popular email organizer with a built-in calendar and other tools that help people communicate and stay on top of things. Key features include a built-in document sharing module, offline access, flight itineraries, and color themes. The built-in Skype helps you keep in touch with contacts easily.
Company Email
Contact No.
Company's Address
One Microsoft Way
Redmond, WA 98052-6399
USA
Microsoft Outlook Comparisons
Popular Microsoft Outlook Alternatives
When you choose a software that you are sure will be an actual asset for your team you shouldn’t only pay attention to what professionals have to say about it. In many cases personal experience with the product may change, depending on specific preferences and requirements. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each service to give you a quick impression of how real users of Hiver and Microsoft Outlook rate their experience with the app. Our system is based on detailed analysis of product appearances on other websites, social media and blogs, so you are going to get a comprehensive and reliable landscape of what other clients think about every app. In this case Hiver has a total satisfaction rating at 96% while for Microsoft Outlook 77% of users say they had an enjoyable experience with it.
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