Hiver
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Multichannel inbox
- Assignments and ownership
- In-thread collaboration
- Automations and rules
- Round-robin and load balancing
- Knowledge base and customer portal
- Live chat widget
- Analytics and SLAs
- AI Copilot
- AI agents and insights
Pricing Info
Pricing Info
Hiver offers three enterprise pricing plans as well as a free-forever plan. Here are the details:
FREE – $0/user/month
For teams just getting started with customer service.
- Shared Inboxes with Email, Live Chat, WhatsApp, and Voice channels
- Team collaboration features
- Knowledge Base
- Slack integration
- 24/7 email and live chat support
GROWTH – $25/user/month (billed annually)
Ideal for small teams to deliver effortless, multi-channel support.
- Everything in Free, plus:
- Service Level Agreements (SLAs)
- Customer Portal
- Rule-based Automations
- Conversation and Performance Analytics
- Integrations with CRM, E-commerce, Billing, and more
PRO – $45/user/month (billed annually)
For teams looking to scale their customer service operations.
- Everything in Growth, plus:
- CSAT Surveys
- Chatbots
- Load-balanced Round-robin assignment
- Custom Dashboards and CSAT/SLA Analytics
ELITE – $75/user/month (billed annually)
For teams looking to transform their support with advanced features.
- Everything in Pro, plus:
- Skill-based Routing
- Custom Roles and Permissions
- HIPAA compliance
- Okta SSO Integration
- Additional services and custom build hours
Add-on: Hiver AI – $20/user/month
Available for all paid plans.
- AI Copilot: Assists your team with an AI Summarizer, AI Compose, and Ask AI features.
- AI Agents: Autonomously performs actions like AI Tagging and AI Sentiment Analysis.
Integrations
Integrations
Hiver connects natively with the following widely used apps, among others:
- Asana
- JIRA
- Slack
- QuickBooks
- Salesforce
- Zapier
- Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Company Email
Contact No.
Company's Address
Suite 203, 2880 Zanker Rd,
San Jose 95134
USA
Hiver Comparisons
Popular Hiver Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Live Chat
- Reporting
- Integrations
- Call Support
- CUGIC Support
- 39 Languages Available
- Responsive Dashboards
- Encryption of all communications
Pricing Info
Cugic Live Chat offers several SMB and enterprise pricing plans to meet the needs of different users. A free startup plan is also provided. Take a look at the details and select the best plan for your business:
Cugic Chat Lite – Free
- 1 agent account
- 30-day chat history
- Embedded chat window
- 1 Concurrent Chat
Cugic Chat Professional – $13/seat/month or $10/seat/month (annual billing)
- Unlimited Chats
- Unlimited agent accounts
- Department Wise categorization
- Unlimited chat history
- Pop-up or embedded chat window
- Basic chat customization
Cugic Chat Enterprise – $23/seat/month or $18/seat/month (annual billing)
- Unlimited Chats
- Unlimited agent accounts
- Unlimited chat history
- Pop-up or embedded chat window
- Basic chat customization
- Basic Chat Stats
- API Integration
Cugic Chat Enterprise Plus – $46/seat/month or $37/seat/month (annual billing)
- Unlimited Chats
- Widget Unbranding
- Agent Reports
- Real-Time Monitoring
- Custom Logo In Chat Window
- Unlimited agent accounts
- Unlimited chat history
- Agent Activity
- Visitors Tracking Up to 1000 )
- Pop-up or embedded chat window
- Data security
Cugic Managed Live Chat Starter – $149
- 75 Enquiries or Leads
- 24 x 7 Avaiable Chat Agents
- Unlimited Chats
- Single Domain
- Free Live Chat Software
- Free Setup
- Dedicated Account Manager
- Carry Forward Unused Chats
- Chats Emailed Immediately
- Complete Technical Support
- Experienced Chat Agents
Cugic Managed Live Chat Enterprise – $449
- 500 Enquiries or Leads
- 24 x 7 Available Chat Agents
- Unlimited Chats
- Multiple Domains (maximum 5)
- Free Live Chat Software
- Free Setup
- Dedicated Account Manager
- Carry Forward Unused Chats
- Chats Emailed Immediately
- Complete Technical Support
- Industry Specific Chat Agents
- Complete Website Study
- Chat to Ticket Forwarding
- Unlimited Leads Forwarding
- White Label Widget
- Logo/Color as per Website
- Skype Support
Cugic Managed Live Chat Unlimited – $799
- 1000 Enquiries or Leads
- 24 x 7 Available Chat Agents
- Unlimited Chats
- Multiple Domains (maximum 5)
- Free Live Chat Software
- Free Setup
- Dedicated Account Manager
- Carry Forward Unused Chats
- Chats Emailed Immediately
- Complete Technical Support
- Industry Specific Chat Agents
- Complete Website Study
- Chat to Ticket Forwarding
- Unlimited Leads Forwarding
- White Label Widget
- Logo/Color as per Website
- Skype Support
- Phone Support
Integrations
Cugic Live Chat integrates with the following business systems and applications:
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Cugic is a live chat software that offers robust chat capabilities and other functionalities that help you convert your visitors into paying customers.
Company Email
Contact No.
Company's Address
63 Moran Ave., Suite B
Princeton, NJ 08542
USA
Cugic Live Chat Comparisons
Popular Cugic Live Chat Alternatives
In case you continue having second thoughts about which service will be best for your company it might be a sound idea to take a look at each service’s social metrics. These metrics are usually a way to see how popular every service is and how large is its online presence. For instance, in case of Facebook Hiver has 312 likes on their official profile while Cugic Live Chat profile is liked by 4 users.
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