Hiver vs Answerbase 2026 Comparison

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

SmartScore™

8.8

User Satisfaction

96%

Pricing:

Starting from $12

Pricing Model

Hiver

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Hiver

List of Features

Multichannel inbox
Assignments and ownership
In-thread collaboration
Automations and rules
Round-robin and load balancing
Knowledge base and customer portal
Live chat widget
Analytics and SLAs
AI Copilot
AI agents and insights

Pricing Info

Hiver

Pricing Info

Hiver offers three enterprise pricing plans as well as a free-forever plan. Here are the details:

FREE – $0/user/month

For teams just getting started with customer service.

Shared Inboxes with Email, Live Chat, WhatsApp, and Voice channels
Team collaboration features
Knowledge Base
Slack integration
24/7 email and live chat support

GROWTH – $25/user/month (billed annually)

Ideal for small teams to deliver effortless, multi-channel support.

Everything in Free, plus:
Service Level Agreements (SLAs)
Customer Portal
Rule-based Automations
Conversation and Performance Analytics
Integrations with CRM, E-commerce, Billing, and more

PRO – $45/user/month (billed annually)

For teams looking to scale their customer service operations.

Everything in Growth, plus:
CSAT Surveys
Chatbots
Load-balanced Round-robin assignment
Custom Dashboards and CSAT/SLA Analytics

ELITE – $75/user/month (billed annually)

For teams looking to transform their support with advanced features.

Everything in Pro, plus:
Skill-based Routing
Custom Roles and Permissions
HIPAA compliance
Okta SSO Integration
Additional services and custom build hours

Add-on: Hiver AI – $20/user/month

Available for all paid plans.

AI Copilot: Assists your team with an AI Summarizer, AI Compose, and Ask AI features.
AI Agents: Autonomously performs actions like AI Tagging and AI Sentiment Analysis.

Learn more about Hiver pricing

Integrations

Hiver

Integrations

Hiver connects natively with the following widely used apps, among others:

Asana
JIRA
Slack
QuickBooks
Salesforce
Zapier
Okta

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

Upwork, Harvard University, Course Hero

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

phone

live support

training

tickets

General Info

A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.

Company Email

[email protected]

Contact No.

+1 650-288-6769

Company's Address

Suite 203, 2880 Zanker Rd,
San Jose 95134
USA

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Popular Hiver Alternatives

Product Name

Score

Hiver Alternatives 2026 - Best Similar Software 9.1

Hiver Alternatives 2026 - Best Similar Software 8.5

Hiver Alternatives 2026 - Best Similar Software 8.0

Hiver Alternatives 2026 - Best Similar Software 7.8

Hiver Alternatives 2026 - Best Similar Software 7.0

Answerbase

NOAWARDS
YET

SmartScore™

8.2

User Satisfaction

N/A

Pricing:

Starting from $49

Answerbase

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Answerbase

List of Features

Actionable content insights
Adjust content assignments and functional permissions
Admin answer drafting with version control
Admin collaboration notes
Advanced customization options
Advanced moderation tools with content assignments
Be notified about activity relevant to you
Browse and create articles
Browse content, post questions, answers and comments
Code snippet sharing (with syntax highlighting)
Collaborate with ther admins and moderators on answers
Collaboration forms the best answers
Control content and functional permissions
Customize the look and feel of your user interface
Default SEO functionality, can be modified by Admin users
Document, video, and image responses
Enable or disable community features including gamification
Enterprise customers get access to a QA environment
Feature specific content and members
Import existing content and users
Import/export content, users, and reports
Insert your own analytics tools
Integrate on a sub-directory or sub-domain
Multilingual interface
Private question management
Q&A widgets on product pages to increase conversions
Responsive design (mobile/tablet/computer)
Revise queries and feedback to increase clarity
Robust APIs available
Scan for related content, subject experts, and queries
Seamless user integration
Seamless user integration (Single Sign-On)
Standard and Advanced APIs
Subscribe to topics and ask direct questions to subject matter experts
Turn whatever ideas you have into a reality
User group management (content access and permissions)
Vote on the helpfulness and quality of answers
Widget builders for your website and eCommerce product pages

Answerbase

Pricing Info

Answerbase offers free use for 30 days for a limited period of time, time and a total of four enterprise pricing packages for users to choose from. Give the details a look, and select the best option for your business:

Basic Plan – $49/month

Answerbase Q&A Platform
Interface Customization
Moderation Tools
Responsive Design
Social Login Options
Widget Builders
Your Domain Name

Professional Plan – $149/month

Includes all Basic Plan features, plus:

Content API
Content Drafting
Content Insights
Schedule Content Reviews
Team Collaboration

Business Plan – $399/month

Includes all Professional Plan features, plus:

Access Controls
Advanced API
Group Management
Phone Support
Single Sign-On

Enterprise Plan – Get a quote

Includes all Business Plan features, plus:

Custom Development
Custom Single Sign-On
Education and Training
Managed Integration
Managed Setup

Learn more about Answerbase pricing

Answerbase

Integrations

Answerbase offers a comprehensive suite of developer APIs to help you create a Q&A solution for your specific needs or enable custom integration within your mobile apps, web properties, and others.