What is better Helpshift or Medallia? We are here to simplify the whole process of assessing Customer Support Software products for you. In particular, on this page you can verify the overall performance of Helpshift (8.9) and contrast it with the overall performance of Medallia (6.8). It's also possible to match their overall user satisfaction rating: Helpshift (89%) vs. Medallia (98%).
Furthermore, research their capabilities in detail to see which product can better address your company’s needs. Generally, any business app has to let you to quickly check the big picture, at the same time giving you easy access to the details.
We did our best to prepare reviews of all popular Customer Support Software solutions offered out there, but among them these three caught our special attention: Freshdesk Omni, Zendesk, Freshdesk.
Helpshift offers four SMB and enterprise pricing plans, depending on the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:
A customer support platform for web and mobile app developers and product teams; which has smart segmentation, automated issue resolution, and advanced chat functionalities.
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
It may not always be enough to just compare Helpshift and Medallia against one another. Even though reliable features, cost and customer experience are all crucial and should be included when making a final choice, you should also take a look at the recognition and awards merited by every service. Very often a less known product may turn out to be a good choice that was distinguished with B2B awards such as our Supreme Software Award which proves that regardless of smaller market popularity it’s a worthy rival to the services that rule the market.
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