Helpshift
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Issue Segmentation
- Customer Segmentation
- Ticket Management
- Trouble Ticketing
- Chat Bots
- Mobile, Native In-App Chat
- Mobile, Native In-App Messaging
- In-App FAQs
- Push Campaigns
- Push Notifications
- CSAT
- Visual Analytics
- Groups
Pricing Info
Pricing Info
Helpshift offers four SMB and enterprise pricing plans, depending on the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:
Helpshift Feedback+ Plan
- $0/mo.
- Real-time In-app Feedback
- Mobile Bug & Crashing Reporting
- Unlimited FAQs
- Mobile Help Center (Help Center 2.0)
- Standard Support
- 250 Feedback Submissions per Month (Max)
Helpshift Starter Plan
- $150/mo.
- Web & Mobile In-App Messaging
- Web & Mobile In-App Help Center (Help Center 2.0)
- In-App SDK (SDK X)
- Custom Bots (only 2 on this plan)
- QuickSearch Bot
- Basic Automations
- Basic Intent-Based Classification (1 Customizable Smart Intents Menu)
- Basic Intent-Based Routing
- Integrations
- 60 API Calls per Minute
- Analytics and Reporting
- Unlimited Agent Seats
- Email Support
- Agent Desktop
- Unlimited FAQs
- Includes 250 Free Issues per Month
Helpshift Growth Plan
- Price available upon request
- All Starter Plan features, plus:
- Unlimited Customizable Bots
- Intent-Based Classification (2 Customizable Smart Intents Menus)
- Intent-Based Routing
- Queue Management
- Skill-Based Routing
- Automated Agent Workload Balancing
- SLA Management and Business Hours
- Team Management Roles
- Real-Time Operations Dashboard
- FAQ Scheduling
- Analytics APIs
- 300 API Calls per Minute
Helpshift Custom
- Price available upon request
- All Growth Plan features, plus:
- Intent-Based Classification (Unlimited Customizable Smart Intents Menus)
- Feedback Bots
- FAQ Announcements
- 1,500 API Calls Per Minute
Integrations
Integrations
Helpshift supports the following integrations:
- Kustomer
- Twilio
- Mindful
- PowerBI
- Amazon Connect
- unitQ
- Appfollow
- Salesforce
- KantanAI
- Klaus
- Zendesk
- Microsoft Azure Active Directory
- Discord™
- Okta
- onelogin
- Trello
- JIRA
- Slack
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Supercell, Square, Tencent Games, Virgin Mobile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A customer support platform for web and mobile app developers and product teams; which has smart segmentation, automated issue resolution, and advanced chat functionalities.
Company Email
Contact No.
Company's Address
369 Pine Street, Suite 208
San Francisco, CA 94104
USA
Helpshift Comparisons
Popular Helpshift Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Omnichannel customer support (email, SMS, chat, social media)
- Real-time performance visibility
- Voice Self Service
- Unified Communications
- Workforce management
- Virtual queue callback
- Business Process Automation
- Strategic planning
- Collections
- Outbound Dialing
- Multichannel recording
- CRM and UC Integrations
- Speech recognition
- Customer surveys
- Quality management
- Workforce Optimization
- Supervisor iPad Edition
- Interactive voice response
- Reporting and Analytics
- Speech analytics
Pricing Info
Pricing available by quote only. Contact Interactive Intelligence for more pricing information.
Integrations
Interactive Intelligence supports integrations with the following business systems and applications:
- Amazon Web Services
- Microsoft® Lync® Server
- Microsoft Dynamics® CRM
- Buzzient Enterprise™
- Oracle Social Experience
- Astute
- Heat (FrontRange)
- Onyx (Consona)
- Remedy (BMC)
- Oracle Service Cloud
- SAP
- Salesforce®
- Siebel (Oracle)
- NICE
- Verint
- Aspect
- PureCloud
- OrgSpan Select
- OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
Company Email
Contact No.
Company's Address
7601 Interactive Way
Indianapolis, Indiana 46278
USA
Interactive Intelligence CaaS Comparisons
Popular Interactive Intelligence CaaS Alternatives
When you pick a app that you think will work best for your team you shouldn’t just limit yourself to what experts have to say about it. Quite frequently personal experience with the service may be different, depending on specific goals and requirements. This is why in our reviews we also provide our User Satisfaction Rating for every app to give you an immediate overview of how real users of Helpshift and Interactive Intelligence CaaS rate their contact with the service. Our system is based on complex analysis of product mentions on other websites, social media as well as blogs, so you will obtain a complete and reliable picture of what other people think about each service. In this case Helpshift has a total satisfaction rating at 89% while for Interactive Intelligence CaaS 100% of users say they had a positive experience with it.
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