What is better Helpshift or Interactive Intelligence CaaS? If you wish to get a easy way to find out which Customer Support Software product is better, our proprietary algorythm gives Helpshift a score of 8.9 and Interactive Intelligence CaaS a score of 7.7 for general quality and performance. Moreover, Helpshift is rated at 89%, while Interactive Intelligence CaaS is rated 100% for their user satisfaction level.
You can also assess their product details, such as functions, tools, options, plans, pricing, and many more. Find out if the application can customize some of its workflows to ensure the app fits your own business processes.
We did our best to prepare reviews of all popular Customer Support Software products that you can find on the market, but among them these three caught our special attention: Freshdesk, Zendesk, Freshdesk Omni.
Helpshift offers four SMB and enterprise pricing plans, depending on the number of your active web and app users per month and the size of your customer support team. Give the details a look, and choose the best plan for your organization:
A customer support platform for web and mobile app developers and product teams; which has smart segmentation, automated issue resolution, and advanced chat functionalities.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
When you pick a app that you think will work best for your team you shouldn’t just limit yourself to what experts have to say about it. Quite frequently personal experience with the service may be different, depending on specific goals and requirements. This is why in our reviews we also provide our User Satisfaction Rating for every app to give you an immediate overview of how real users of Helpshift and Interactive Intelligence CaaS rate their contact with the service. Our system is based on complex analysis of product mentions on other websites, social media as well as blogs, so you will obtain a complete and reliable picture of what other people think about each service. In this case Helpshift has a total satisfaction rating at 89% while for Interactive Intelligence CaaS 100% of users say they had a positive experience with it.
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