What is better HelpCrunch or WhatUsersDo? It’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is will work better for your business. For overall product quality, HelpCrunch earned 8.7 points, while WhatUsersDo earned 7.3 points. At the same time, for user satisfaction, HelpCrunch scored 100%, while WhatUsersDo scored 99%.
Specifics of their functions, tools, supported platforms, customer service, etc. are available below to help you get a more accurate assessment. Keep in mind to get only the functions your company needs so you don’t waste money for tools which are redundant.
We know that not all companies have enough time to examine a wide range of different services, so we created a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
HelpCrunch lets you deeply integrate your product through JavaScript, REST API, iOS or Android SDKs. You can also integrate seamlessly with the following third-party apps:
FB Messenger
Facebook
Twitter
Google+
WhatsApp
Viber
Telegram
Skype
Slack
WordPress
Magento
Google Tag Manager
Google Analytics
Shopify
Tumblr
Squarespace
PrestaShop
Jimdo
3dcart
SpaceCraft
OpenCart
Big Cartel
Fluid App
Drupal
Joomla
Zapier
Salesforce
Zendesk
Zoho
Mixpanel
Segment
Wix
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
SE Ranking, StatCounter, Snovio
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intelligent customer communication software for leveraging customer service through live chat, web messaging and mobile messaging.
You should keep in mind that even though both HelpCrunch and WhatUsersDo may provide a top quality set of features every solution may be designed for a different company size. If you are analyzing various solutions you should focus on a company size they are meant for. Specific features could scale up effectively for big enterprises but if you have a small or medium business it’s often more sensible to refrain paying for complex features that you might never have a chance to use.
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