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Compare Help Desk Migration vs ownCloud

What is better Help Desk Migration or ownCloud? Today’s firms look for the best File Sharing Software product to keep on being competitive. On this page we help you with buying the right service, by allowing you to assess Help Desk Migration and ownCloud down to the very details of their individual modules.

You may also examine our overall scoring values, which rate the software all round quality and performance. Help Desk Migration got a 8.0 score, while ownCloud has a score of 8.3. Likewise, you may compare their general user satisfaction rating: 97% (Help Desk Migration) against 97% (ownCloud). Remember to choose the application that best matches your most urgent needs, not the software with a lot of features.

People who don't have much time or could use a Help Desk & Ticketing Software suggestion from our experts might want to try out these top choices for the current year: Salesforce Essentials, Freshdesk, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Fully Automated Migration
  • Custom Migration
  • Risk-Free Preview

Pricing Info

Help Desk Migration offers its services on a quote-based pricing model. The price for the migration depends on the number of records the company has in its source database. The easiest way to get a quote and see if the software meets your expectations is to set up a free demo migration. Alternatively, you can get the approximate cost for your migration using the pricing estimator on the company’s website.

Help Desk Migration also offers migration packages. The migration package is beneficial to those who have specific requirements for their data migration, want to migrate from an unsupported platform or need assistance throughout the whole migration process. To request a custom migration, please contact the Help Desk Migration team.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

With Help Desk Migration companies can migrate from and to the following platforms:

  • Gmail
  • CSV
  • Desk.com
  • Zendesk
  • Freshdesk
  • Freshservice
  • Kayako and Kayako Classic
  • Help Scout
  • Jira Service Desk
  • Intercom
  • Zoho Desk
  • + 20 other help desk platforms.

To see if the platform you want to migrate from/to is supported, visit the Help Desk Migration website.

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Help Desk Migration lets you migrate easily between your old and new Help Desk platforms with help of robust wizard and personal touch.

Company Email

contact@help-desk-migration.com

Contact No.

Company's Address

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

Starting from $3600

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Open API, open source
  • Clients for PC, Mac, Linux
  • Native Apps for iOS, Android
  • Password protected public links
  • Notifications
  • Collaboration, online document editing
  • Comments, tagging
  • Calendars and contacts
  • Flexible external storage handling
  • Activity feed and notifications
  • Versioning and undelete
  • Galleries
  • Music and video playback
  • Password storage
  • Integration of anti-virus scanning functionality
  • Integrated logging
  • Quota management
  • ownBrander

Pricing Info

You can purchase ownCloud Server for free, or choose one of the enterprise-grade licenses the company has to offer. Here are the details:

Free: ownCloud Server

  • AGPLv3 License
  • Non-branded apps for purchase

Standard: $3,600/year for 50 users, $5,760/year for 100 users

  • AGPL v3 License
  • 8×5 email support
  • Non-branded apps for purchase
  • Volume discounts for 250, 500 and 1,000 users

Enterprise pricing: $9,000/year for 50 users, $14,40 for 100 users

  • OwnCloud Commercial License
  • 12×5 global email and phone support
  • Enterprise apps
  • Customizable/branded mobile apps
  • Volume discounts for 250, 500, 1000, 10000 and 100000 users

Custom subscription: for user counts of 10,000 and above

  • OwnCloud Commercial License
  • 24×7 global email and phone support
  • Enterprise apps
  • Customizable/branded mobile apps

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Fuji Film, University of Florida, Unilogic, SEPTA

Integrations

ownCloud is an open API system which offers several services, and  integrates with a variety of apps and business-suitable systems:

  • Open API
  • Webhooks
  • REST API
  • LDAP / Active Directory
  • Dropbox
  • SWIFT
  • FTP
  • Google Drive
  • Amazon S3
  • OpenStack Object Storage
  • WebDAV
  • SMB/CIFS

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Platform to securely share, sync and access data from anywhere using clients for all popular OSs, including Windows, Mac, Linux, Android and iOS

Company Email

info@owncloud.com

Contact No.

Company's Address

ownCloud GmbH, Leipziger Platz 21
90491 Nürnberg
Germany

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

You should keep in mind that even though both Help Desk Migration and ownCloud may have an outstanding set of features each app may be aimed at a different business size. If you are analyzing various solutions you should pay attention to a business type they are catering to. Specific features might scale up effectively for huge enterprises but if you own a small or mid-sized business it’s frequently more sensible to avoid paying for complex features that you might never have a chance to use.

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