What is better HappyFox or Samanage? You can use our scoring system to provide you with a general idea which Customer Support Software product is better for your business. For overall product quality, HappyFox attained 8.8 points, while Samanage earned 8.9 points. At the same time, for user satisfaction, HappyFox scored 94%, while Samanage scored 98%.
Specifics of their functions, tools, supported platforms, customer support, etc. are provided below to give you a more accurate comparison. Remember to choose only the features that you need so you don’t waste money for tools that are unnecessary.
Users who want to save some time or would like to get a Customer Support Software suggestion from our team might want to examine these top choices for this year: Freshdesk, Zendesk, Freshdesk Omni.
HappyFox offers more than 20 integration options, so you can sync this application with CRM, social media, voice, live chat, accounting, e-commerce, and survey tools. Companies can also utilize the REST API to customize functions for their business processes.
A few of the popular apps that HappyFox integrates with include:
Salesforce
Google Apps
Facebook
Twitter
Zoho CRM
SurveyMonkey
Twilio
Olark
SnapEngage
Freshbooks Accounting
Batchbook
Highrise
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Warner Bros, Lowe's, YWCA, K12, Whirlpool, Sony DADC
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
HappyFox is a cloud-based help desk and customer support software. The tool's ticket support system helps users resolve customers' issues quickly. Ideal for small and large businesses, HappyFox offers robust ticket management and various automation tools to improve your helpdesk services.
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
In case you continue having doubts about which software will perform best for your company it might be a sensible idea to analyze each service’s social metrics. Such metrics are usually an indicator of how popular a given software is and how large is its online presence.For example, if you analyze HappyFox LinkedIn account you’ll see that they are followed by 0 users. In case of Samanage the volume of followers on their LinkedIn page is 4490.
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