HappyFox
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Email Conversion Into Tickets
- Ticket Merging
- Ticket Escalation
- Group contacts
- In-depth reporting
- Over 35 languages supported
- Personalize queue
- Smart rules for automation
- Social media integration with Facebook
- Supports voice, email, chat, social media, and mobile channels
- Works on iOS, Android, and Windows mobile devices
Pricing Info
Pricing Info
HappyFox offers four price annual pricing plans:
Mighty: $29 per staff/month (annual) or $39 per staff/month (monthly)
- Attachment Store 50GB
- Import Contacts
- Canned Actions (Macros)
- Agent Collision
- Round Robin Assignment
- SLA Management
- Contact Groups
- Automatic Time Tracker
Fantastic: $49 per staff/month (annual) or $59 per staff/month (monthly)
- Attachment Store 200GB
- Import Contacts
- Canned Actions (Macros)
- Agent Collision
- Round Robin Assignment
- SLA Management
- Contact Groups
- Automatic Time Tracker
- Satisfaction Surveys
- SLA Breach Notification
- Custom Ticket Queues
Enterprise: $69 per staff/month (annual) or $79 per staff/month (monthly)
- Attachment Store 500GB
- Import Contacts
- Canned Actions (Macros)
- Agent Collision
- Round Robin Assignment
- SLA Management
- Contact Groups
- Automatic Time Tracker
- Satisfaction Surveys
- SLA Breach Notification
- Custom Ticket Queues
- Proactive Agent Collision
- Lite Users
Enterprise Plus: $89 per staff/month (annual) or $99 per staff/month (monthly)
- Attachment Store 1024GB
- Import Contacts
- Canned Actions (Macros)
- Agent Collision
- Round Robin Assignment
- SLA Management
- Contact Groups
- Automatic Time Tracker
- Satisfaction Surveys
- SLA Breach Notification
- Custom Ticket Queues
- Proactive Agent Collision
- Lite Users
- Sentiment Analysis
For more HappyFox price details, contact the vendor.
Integrations
Integrations
HappyFox offers more than 20 integration options, so you can sync this application with CRM, social media, voice, live chat, accounting, e-commerce, and survey tools. Companies can also utilize the REST API to customize functions for their business processes.
A few of the popular apps that HappyFox integrates with include:
- Salesforce
- Google Apps
- Zoho CRM
- SurveyMonkey
- Twilio
- Olark
- SnapEngage
- Freshbooks Accounting
- Batchbook
- Highrise
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Warner Bros, Lowe's, YWCA, K12, Whirlpool, Sony DADC
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
HappyFox is a cloud-based help desk and customer support software. The tool's ticket support system helps users resolve customers' issues quickly. Ideal for small and large businesses, HappyFox offers robust ticket management and various automation tools to improve your helpdesk services.
Company Email
support@happyfox.com
Contact No.
Company's Address
24, Executive Park, Suite 230, Irvine CA 92614, United States
HappyFox Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Automate answers to customer questions
- Human + AI hybrid live chat system
- Logic based multi-level conversations
- Machine learning
- Text to speech
- Speech recognition*
- Natural language interface for information retrieval.
- Voice enable website
- Related Topics
- Visitor information
- Multi-media sharing
- WYSIWYG HTML editor
- Chat archives
- Delivery Status
- Notifications
- Chat Transfer
- Chat window positioning
- Custom chat window size
- Custom chat window color theme
- Chat window messages & labels
- Agent profiles
- White label branding
- Basic statistics
- Chat reports
- Filters
- Weekly summary email
- Dashboard
- Lead Data viewer
- Chat via a direct link
- Rule based actions
- Rule based greetings
- Personal greetings
- Automatic initial greeting message
- Agent groups
- Agent account management
- Agent roles
- Smart chat routing
- Custom avatars
Pricing Info
Inforobo offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:
Basic – $15/month or $9/month (annual billing)
- Dialogue-base up to 50 dialogues
- 5,000 messages/queries per month
- 1 human agent accounts
- Live chat takeover by human
- Speech recognition & text to speech (English)
- Voice enable website
- Visitor details
- Real-time visitor tracking
- Send Targeted Messages
- Media sharing
- Smart chat routing
- Chat Analytics
- Lead acquisition
- Automated greetings
- Mobile chat window
- 256-bit SSL secure connection
- Trusted domains
- Chat window customization
- Agent roles
- Chat history
- Targeted Engagement Triggers
- Email support
Professional – $39/month or $29/month (annual billing)
- All Basic features
- Dialogue-base up to 1000 dialogues
- 1,00,000 messages/queries per month
- 4 human agent accounts
- Chat transfers
Enterprise – starts from $999/month
- Dialogue-base with unlimited dialogues
- Unlimited messages/queries
- 25 human agent accounts
- Machine learning
- Banned visitors list
- Social media button integration
- Product training
- Software engineer support
Integrations
Inforobo integrates into third-party database and API. It also integrates into any website with a JavaScript code.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Warwick Academy, McKinsey & Company, Stoke by Nayland
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Inforobo is the first automated information assistant platform and artificially intelligent response solution offered as a Software as a Service (SaaS).
Company Email
Contact No.
Company's Address
Nava Vadaj, Ahmedabad - 380013
India
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Both HappyFox and Inforobo were evaluated by a team of independent SaaS experts who carried out a detailed study of all key aspects of each product. Their final rating was calculated with unique SmartScore model that gives a separate partial score to every component such as: main functionalities, customer support, mobile support, security, client satisfaction and market presence. We are aware that useful features are not the only aspect essential to a business so we make an effort to pay attention to all facets of a service prior to giving it a final rating.
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