What is better Groove or Oracle Service Cloud? We are here to simplify the cumbersome process of contrasting Customer Support Software products for you. For instance, on this page you can check the overall performance of Groove (9.5) and contrast it with the overall performance of Oracle Service Cloud (7.8). You may also match their overall user satisfaction rating: Groove (91%) vs. Oracle Service Cloud (100%).
Likewise, lexamine their services carefully to find out which product can better deal with your company’s needs. Generally, any business solution should allow you to immediately see the big picture, all the while allowing you easy access to the details.
Users who are pressed for time or want a Customer Support Software recommendation from our team might want to try out these top choices for this year: Freshdesk Omni, Freshdesk, Zendesk.
Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.
Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:
Slack
Olark
HipChat
Snap Engage
Twitter
Facebook
Zapier
MailChimp
Campaign Monitor
Constant Contact
Highrise
Batchbook
Zoho
Capsule
Nimble
Github
Stripe
Shopify
Trello
Delighted
JustCall
PieSync
Nicereply
Chargebee
Influx
Ask Nicely
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unsplash, Wag!, and HubSpot
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.
Almost as important as functionalities and user support level are pricing options offered by Groove and Oracle Service Cloud. Even though pricing should not be the only aspect it’s surely a significant thing to consider. You should count on a flexible pricing plan that can be adjusted to your business size and easily scaled up every time your business expands. Make sure you don’t opt for plans that have complex functionalities that you won’t find a use for and always make an effort to contact with the vendor directly because big companies can usually benefit from special pricing. You should also try out a free trial or demo of each product to spend at least some time working with it. It’s a valuable experience that doesn’t need you to spend any money and offers a solid overview of what it’s like to work with Groove and Oracle Service Cloud.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
