What is better Groove or Collect.Chat? We are here to improve the process of contrasting Customer Support Software products for you. In particular, on this page you can look at the overall performance of Groove (9.5) and compare it with the overall performance of Collect.Chat (8.0). You may also match their overall user satisfaction rating: Groove (91%) vs. Collect.Chat (100%).
Similarly, study their capabilities carefully to determine which product can better address your company’s needs. In general, any B2B software should allow you to comfortably view the big picture, all the while allowing you easy access to the details.
Our team put a lot of effort to review all popular Customer Support Software solutions offered out there, but among them these three deserved our special attention: Zendesk, Freshdesk, Freshdesk Omni.
Groove offers different subscription packages that are bundled depending on the types of features you want as well as the number of mailboxes you need for your operations. For your convenience, the vendor offers a free 14-day trial to help you get a better feel of the features of the software before you commit to any of their subscription plans.
Groove supports over 20 integrations for social media, eCommerce, payment processing, project management, email management, and many more via Zapier and open API:
Slack
Olark
HipChat
Snap Engage
Twitter
Facebook
Zapier
MailChimp
Campaign Monitor
Constant Contact
Highrise
Batchbook
Zoho
Capsule
Nimble
Github
Stripe
Shopify
Trello
Delighted
JustCall
PieSync
Nicereply
Chargebee
Influx
Ask Nicely
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Unsplash, Wag!, and HubSpot
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A simple yet intuitive help desk software designed to help users deliver efficient yet personal customer service.
Collect.Chat offers five SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
All the data, facts and experiences that we presented in this comparison were collected from official company websites, promotional resources available online, real-life experience from real users as well as our own hands-on use of every service by a professional reviewer. We put a lot of effort to comprehensively test every software, as a result we not only test it on our own, but we also correlate our observations with opinions of other people from the SaaS community.
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