What is better Glassix or CloudTalk? There are many Customer Support Software products available for businesses right now. The ideal way to find out which service fits your needs best is to compare them side by side. For example, here you can assess Glassix and CloudTalk for their overall score (8.6 vs. 8.5, respectively) or their user satisfaction rating (96% vs. 100%, respectively).
You can even review their functions and pricing stipulations as well as other helpful details below. When matching products make sure you analyze their corresponding features and mark their differences to get a clearer picture of both deals. Likewise, bear in mind to assess secondary issues including security, backup, ease-of-use, and customer service.
People who are pressed for time or would like to get a Customer Support Software suggestion from our experts might want to examine these top choices for this year: Zendesk, Freshdesk, Freshdesk Omni.
Glassix integrates with the following business applications:
Salesforce
Zapier
HubSpot
Oracle CRM
Slack
The software is also equipped with an open API, allowing smooth integration with any product with an open API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nintendo, Avis, Estee Lauder
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Glassix offers unparalleled customer service automation, employing advanced AI technology to simplify interactions, enhance efficiency, and provide exceptional support experiences.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Almost as essential as functionalities and customer support level are pricing options made available by Glassix and CloudTalk. Even though price should not be a deciding factor it’s definitely an important thing to think about. You should count on a flexible pricing package that can be adjusted to your team size and easily scaled up if your team expands. Be sure that you don’t opt for packages that include advanced features that you won’t find useful and always try to get in touch with the vendor directly as big companies can often count on more affordable prices. You should also try out a free trial or demo of each software to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t ask you to pay any money and offers a solid overview of what it feels like to work with Glassix and CloudTalk.
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