What is better Gladly or Engati? Purchasing the proper Customer Support Software product is as straightforward as contrasting the strong and poor functionalities and terms offered by Gladly and Engati. Here it's also possible to match their all round scores: 7.4 for Gladly vs. 8.7 for Engati. Or you can check their general user satisfaction rating, N/A% for Gladly vs. 95% for Engati.
We suggest that you spend some time to analyze their differences and figure out which one is the better option for your business. What’s more don’t forget to consider your company’s or industry’s special circumstances, for example, a multilingual solution for a global staff or a mobile version to help you work away from your office.
In the event you would like to quickly identify the optimal Customer Service Software according to our experts we advise you examine one of these products: Freshdesk, Salesforce Service Cloud, Freshdesk Omni.
Gladly supports integration with Avaya, Cisco, and other business communications systems.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
JetBlue
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Customer service software for retail, hospital, travel, and financial services companies, providing them with the capability to resolve customer issues in a faster and more efficient way.
Engati offers a starter plan and three quote-based SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the one that meets your requirements.
Engati supports JSON Rest APIs and integrates with the following applications:
Google Calendar
Google Sheets
Freshdesk
Salesforce
Zendesk
Zapier
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
PwC, Unitel, Herman Miller
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Engati is a platform designed to help businesses build and deploy AI-driven chatbot and live chat across 14 different communication channels quickly with ease.
Company Email
contact@engati.com
Contact No.
Company's Address
Engati
1068, 24th main, HSR layout Bangalore, Karnataka
India
You should keep in mind that while both Gladly and Engati may offer an excellent range of features each software may be created for a different business size. If you are comparing features you should pay attention to a company size they are catering to. Certain features may scale up well for large enterprises but if you run a small or medium business it’s often better to avoid paying for complex features that you may never have a chance to use.
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