What is better Get Satisfaction or Ytel? We are here to streamline the cumbersome process of contrasting Customer Support Software products for you. In particular, on this page you can check the overall performance of Get Satisfaction (7.4) and contrast it with the overall performance of Ytel (8.7). It's also possible to match their overall user satisfaction rating: Get Satisfaction (96%) vs. Ytel (95%).
Likewise, study their features thoroughly to find out which product can better address your company’s requirements. In general, any business solution should allow you to comfortably check the big picture, at the same time giving you easy access to the details.
Users who don't have much time or need a Customer Support Software recommendation from our experts might want to take a look at these top choices for this year: Zendesk, Freshdesk, Freshdesk Omni.
Ytel is available on a by-quote basis. If you would like to learn more about their pricing options, don’t hesitate to get in touch with their representatives.
Ytel is an open API system, which means you can connect it to virtually any third-party system or application. Prominent integrations include:
Zapier
HubSpot
Zendesk
InfusionSoft
Velocify
Base CRM
Salesforce Marketing Cloud
SugarCRM
National Data Systems
onsite
LeadMailbox
insellerate
Base
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Lead Strata Marketing, Drips.com, MediaMix365
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A contact center software that integrates with over 100 marketing solutions, Ytel provides businesses with different communication channels in one platform. These include SMS, voice calls, email, and direct mail. It also offers robust security options, which add to your clients’ peace of mind.
You shouldn’t expect just a broad set of functionalities and flexible pricing packages from a credible Customer Support Software. Almost as crucial as core features is a top-notch customer support. You want to make sure that in a situation where you have any questions about Get Satisfaction or Ytel, or you run into a problem, or perhaps you’ll want to ask for a specific change or functionality useful to your business you can count on a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are available. Additionally, it’s a major asset if you are able to enjoy personal training or at least a knowledge base you can use.
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