What is better Get Satisfaction or Velaro? If you wish to get a quick way to decide which Customer Support Software product is better, our exclusive system gives Get Satisfaction a score of 7.4 and Velaro a score of 8.7 for all round quality and performance. Furthermore, Get Satisfaction is rated at 96%, while Velaro is rated 91% for their user satisfaction level.
You can also compare their product details, including modules, tools, options, plans, pricing, and others. See whether the solution lets you to customize a few of its workflows to ensure the software complements your own business processes.
In case you you want to quickly identify the more reliable Customer Support Software according to our review team we suggest you examine these products: Zendesk, Freshdesk, Freshdesk Omni.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
You should note that even though both Get Satisfaction and Velaro may provide an excellent set of features every product could be created for a different business size. If you are analyzing various solutions you may want to pay attention to a business type they are catering to. Certain features might scale up well for huge enterprises but if you run a small or mid-sized business it’s often more sensible to refrain paying for customized features that you may never have a chance to use.
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