What is better Front or Zoho Wiki? It’s a good idea to use our scoring system to provide you with a general idea which Customer Support Software product is will work better for your business. For overall product quality, Front received 8.8 points, while Zoho Wiki received 8.3 points. Meanwhile, for user satisfaction, Front scored 90%, while Zoho Wiki scored 100%.
Specifics of their unique elements, tools, supported platforms, customer support, plus more are given below to help you get a more accurate assessment. Remember to get only the tools your business requires so as not to waste money for tools that you won’t be using.
If you want to quickly decide on the best Customer Support Software according to our experts we suggest you check out these products: Freshdesk, Freshdesk Omni, Zendesk.
Front has built the plans that help you build stronger relationships:
Starter – $19/user per month (billed annually)
Multi-channel messaging (excludes Voice)
Live chat
Team collaboration on customer messages
Calendar and one-click meeting scheduling
Basic automation
Integrations with 3rd-party tools (excludes automation, communications, and custom plugins)
Security & compliance
Prime – $49/user per month (billed annually)
EVERYTHING IN STARTER, PLUS:
CRM integration
Analytics
Advanced workflows
Enterprise – $99/user per month (billed annually)
EVERYTHING IN PRIME, PLUS:
Smart Rules
User and team management
Onboarding and solution design
Change management
The plans offered by Front require at least 2 users. We’re happy to talk you through what would work best for your business — just reach out at sales@frontapp.com.
Front integrates with the following business systems and applications:
Salesforce
Slack
Intercom
HubSpot
Pipedrive
AskNicely
Nicereply
Asana
Airtable
Monday.com
Clickup
Delighted
Outreach
Office 365
Drift
Github
Gainsight
Jira
Gmail
Google Drive
Guru
Aircall
Census
Clearbit
Dropbox
Facebook Messenger
Twitter
WhatsApp
Helpdocs
Shopify
Twilio SMS
Instagram
Make (formerly Integromat)
Zoho CRM
Zapier
Zoom
Find the full list on front.com/integrations.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
HOMER, CSA Transportation, NearNorth
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Front is an efficient inbox management app featuring a unified inbox that consolidates multiple channels in one place for better team collaboration. With Front, you can rest assured that all your emails will be accounted for. It has an intuitive contacts database and integrates well with social media channels.
Zoho Wiki integrates with the whole Zoho Business Suite.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Web-hosted wiki platform that provides business owners with a ready-made platform for sharing critical content. This is a tool best used to foster knowledge creation and collaboration within an organization. Zoho Wiki is easy to use and is collaborative at the get-go. It is also equipped with administration options to enforce orderly work structure.
Almost as crucial as useful features and customer support level are pricing plans given by Front and Zoho Wiki. While cost should not be the sole aspect it’s definitely an important thing to think about. You should try to find a flexible pricing package that can be adjusted to your business size and painlessly scaled up every time your company grows. Make sure you don’t opt for plans that include extra tools that you won’t use and always try to get in touch with the vendor directly as big companies can often benefit from discounts. You should also try out a free trial or demo of each software to spend at least some time working with it. It’s a useful experience that doesn’t require you to pay any money and gives you a solid overview of what it feels like to work with Front and Zoho Wiki.
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