What is better Front or Channels? When looking for the appropriate Communications Software for your company our recommendation is that you compare the features, pricing, along with other crucial details regarding the product and vendor. Here, you can examine the similarities and differences between Front (overall score at 8.8 and user satisfaction at 90%) and Channels (overall score at 8.5 and user satisfaction at 95%).
You may also look at their unique details, for example tools, plans, rates, conditions, etc. What is more, read the terms carefully for information on hidden costs, including, setup fees, independent customer service, upgrade fees, cloud storage fees, and others.
We know that not all businesses have enough time to examine a large number of various products, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Front has built the plans that help you build stronger relationships:
Starter – $19/user per month (billed annually)
Multi-channel messaging (excludes Voice)
Live chat
Team collaboration on customer messages
Calendar and one-click meeting scheduling
Basic automation
Integrations with 3rd-party tools (excludes automation, communications, and custom plugins)
Security & compliance
Prime – $49/user per month (billed annually)
EVERYTHING IN STARTER, PLUS:
CRM integration
Analytics
Advanced workflows
Enterprise – $99/user per month (billed annually)
EVERYTHING IN PRIME, PLUS:
Smart Rules
User and team management
Onboarding and solution design
Change management
The plans offered by Front require at least 2 users. We’re happy to talk you through what would work best for your business — just reach out at sales@frontapp.com.
Front integrates with the following business systems and applications:
Salesforce
Slack
Intercom
HubSpot
Pipedrive
AskNicely
Nicereply
Asana
Airtable
Monday.com
Clickup
Delighted
Outreach
Office 365
Drift
Github
Gainsight
Jira
Gmail
Google Drive
Guru
Aircall
Census
Clearbit
Dropbox
Facebook Messenger
Twitter
WhatsApp
Helpdocs
Shopify
Twilio SMS
Instagram
Make (formerly Integromat)
Zoho CRM
Zapier
Zoom
Find the full list on front.com/integrations.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
HOMER, CSA Transportation, NearNorth
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Front is an efficient inbox management app featuring a unified inbox that consolidates multiple channels in one place for better team collaboration. With Front, you can rest assured that all your emails will be accounted for. It has an intuitive contacts database and integrates well with social media channels.
Every time you pick a service that you believe will be an actual asset for your company you shouldn’t only focus on what professionals have to say about it. Quite frequently individual experience with the app may change, depending on your own preferences and work processes. This is why in our reviews we also offer our User Satisfaction Rating for each app to give you a quick impression of how actual users of Front and Channels rate their contact with the app. Our algorithm is based on complex analysis of product mentions on other sites, social media and blogs, so you are going to get a complete and credible picture of what other users think about every software. In this example Front has a total satisfaction rating at 90% while for Channels 95% of users claim they had a positive experience with it.
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